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Issue can't change quotas plesk onyx 12 web admin edition

lupined

Basic Pleskian
hi all.
as above. i can't change the quotas of a domain from 10GB (disk space and mailbox). have tried

plesk bin subscription --switch-subscription my_domain.co.uk -service-plan Unlimited

and i get the result

The subscription my_domain.co.uk is now associated with the service plan Unlimited.

but it's still stuck on 10GB. have restarted the server but no change. any further steps i should take?
 
Hi lupined,

could you pls. check your panel.log for possible issues/errors/problems?


Placing a "panel.ini" ( as a standart, there is a sample called "panel.ini.sample", which you can duplicate to "panel.ini" ) at "/usr/local/psa/admin/conf" can as well help to investigate possible issues/errros/problems with the Plesk Control Panel, because you are able to setup:
Code:
[debug]

; Enable debug mode (do not use in production environment)
enabled = on

[log]

; Log messages verbosity level (from 0 to 7)
; 0 - only critical errors, 7 - all including debug messages, default - 3
filter.priority = 7

; Enable logging of SQL queries
show.sql_query = on

; Enable logging of external utilities calls
show.util_exec = on

; Enable logging of stdin and stdout for external utilities calls (do not use in production environment)
show.util_exec_io = on

...
...
( Pls. note, that the debug level "enabled = on" and "show.util_exec_io = on" should ONLY be used temporarily, not constantly ).
 
hi.
thanks for replying.
the standard panel.log shows no errors relating to quotas or me trying change it for this site.
after enabling debugging i get...

[2017-04-21 09:17:34] DEBUG [dbquery] [0] SQL: connect
[2017-04-21 09:17:34] DEBUG [dbquery] [0] END: 0.00060 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [1] SQL: SET sql_mode = ''
[2017-04-21 09:17:34] DEBUG [dbquery] [1] END: 0.00017 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [2] SQL: select param, val from misc
[2017-04-21 09:17:34] DEBUG [dbquery] [2] END: 0.00026 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [3] SQL: DESCRIBE `ServiceNodes`
[2017-04-21 09:17:34] DEBUG [dbquery] [3] END: 0.00103 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [4] SQL: SELECT `ServiceNodes`.* FROM `ServiceNodes` WHERE (`ipAddress` = 'local')
[2017-04-21 09:17:34] DEBUG [dbquery] [4] END: 0.00011 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [5] SQL: DESCRIBE `clients`
[2017-04-21 09:17:34] DEBUG [dbquery] [5] END: 0.00056 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [6] SQL: SELECT `clients`.* FROM `clients` WHERE (`type` = 'admin')
[2017-04-21 09:17:34] DEBUG [dbquery] [6] END: 0.00010 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [7] SQL: select `id`, `parent_id`, `vendor_id`, `type`, `cr_date`, `cname`, `pname`, `login`, `status`, `phone`, `fax`, `email`, `address`, `city`, `state`, `pcode`, `country`, `locale`, `description`, `limits_id`, `perm_id`, `pool_id`, `logo_id`, `external_id`, `overuse`, `account_id`,
`guid` from `clients` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [7] END: 0.00017 sec
[2017-04-21 09:17:34] DEBUG [util_exec] [58f9c01ea0bae] Starting: filwrpr 20, stdin:
[2017-04-21 09:17:34] DEBUG [util_exec] [58f9c01ea0bae] Finished in 0.0174s, Error code: TRUE, stdout: , stderr:
[2017-04-21 09:17:34] DEBUG [dbquery] [8] SQL: DESCRIBE `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [8] END: 0.00085 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [9] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [9] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [10] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [10] END: 0.00015 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [11] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [11] END: 0.00015 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [12] SQL: DESCRIBE `PersistentCache`
[2017-04-21 09:17:34] DEBUG [dbquery] [12] END: 0.00057 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [13] SQL: SELECT `PersistentCache`.* FROM `PersistentCache` WHERE (events LIKE '%api_update%')
[2017-04-21 09:17:34] DEBUG [dbquery] [13] END: 0.00013 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [14] SQL: INSERT CliCallsStat (`util`, `command`, `lastExecutionDateTime`) VALUES :)util, :command, now()) ON DUPLICATE KEY UPDATE `count` = `count` + 1, `lastExecutionDateTime` = now()
[2017-04-21 09:17:34] DEBUG [dbquery] [14] BOUND PARAMETERS:
[2017-04-21 09:17:34] DEBUG [dbquery] [14] PARAM 1: subscription
[2017-04-21 09:17:34] DEBUG [dbquery] [14] PARAM 2: switch-subscription
[2017-04-21 09:17:34] DEBUG [dbquery] [14] END: 0.00758 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [15] SQL: DESCRIBE `domains`
[2017-04-21 09:17:34] DEBUG [dbquery] [15] END: 0.00086 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [16] SQL: SELECT `domains`.* FROM `domains` WHERE (`webspace_id` = 0 AND `name` = 'my_domain.co.uk')
[2017-04-21 09:17:34] DEBUG [dbquery] [16] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [17] SQL: select `id`, `name`, `displayName`, `cr_date`, `status`, `webspace_status`, `dns_zone_id`, `htype`, `cl_id`, `vendor_id`, `webspace_id`, `parentDomainId`, `cert_rep_id`, `real_size`, `guid`, `external_id`, `adminDescription`, `resellerDescription`, `description`, `overuse`, `icpStatus`, `icpPermit` from `domains` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [17] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [18] SQL: select `id`, `name`, `displayName`, `cr_date`, `status`, `webspace_status`, `dns_zone_id`, `htype`, `cl_id`, `vendor_id`, `webspace_id`, `parentDomainId`, `cert_rep_id`, `real_size`, `guid`, `external_id`, `adminDescription`, `resellerDescription`, `description`, `overuse`, `icpStatus`, `icpPermit` from `domains` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [18] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [19] SQL: DESCRIBE `Templates`
[2017-04-21 09:17:34] DEBUG [dbquery] [19] END: 0.00057 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [20] SQL: SELECT `Templates`.* FROM `Templates` WHERE (`type` = 'domain' AND `owner_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [20] END: 0.00013 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [21] SQL: DESCRIBE `Subscriptions`
[2017-04-21 09:17:34] DEBUG [dbquery] [21] END: 0.00055 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [22] SQL: SELECT `Subscriptions`.* FROM `Subscriptions` WHERE (`object_type` = 'domain' AND `object_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [22] END: 0.00012 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [23] SQL: DESCRIBE `Templates`
[2017-04-21 09:17:34] DEBUG [dbquery] [23] END: 0.00046 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [24] SQL: DESCRIBE `PlansSubscriptions`
[2017-04-21 09:17:34] DEBUG [dbquery] [24] END: 0.00044 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [25] SQL: SELECT `m`.* FROM `PlansSubscriptions` AS `i`
INNER JOIN `Templates` AS `m` ON `i`.`plan_id` = `m`.`id` WHERE (type != 'domain_addon') AND (`i`.`subscription_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [25] END: 0.00010 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [26] SQL: SELECT `Templates`.* FROM `Templates` WHERE (`id` = '4' AND `type` = 'domain')
[2017-04-21 09:17:34] DEBUG [dbquery] [26] END: 0.00040 sec

The subscription my_domain.co.uk is now associated with the service plan Unlimited.

is that of any help?
cheers.
 
Hi lupined,

could you pls. post the output of ( logged in as user "root" over SSH ):
Code:
quota -u SYSTEMUSER_FOR_DOMAIN_MY_DOMAIN.CO.UK
 
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