• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

"can't connect" error, possibly DNS that we don't control

I

Inner Child 77

Guest
So we have a client and ther eare very security orientated so when the hosting was signed up they asked for a IP so they could create the A record. So now the problem lies in that webalizer doesn't work, I get a "page cannot be displayed". The PPWSE won't connect. Also I cannot ping the domain, ftp, or anything else. only with www in front or connect to the website unless I use the IP address or have the www in front. So I am assuming that I need them to let go a little on their end which I think they will do but I need to know what to tell them.

Any help?

IC
 
You must log in or register to reply here.

Similar threads

H
Question SSH user can see other subdomain directories even with chrooted shell?
Replies
3
Views
887
Raul A.
R
J
Question Domain Connect 18.0.38 does not connect via External DNS
Replies
0
Views
1K
johnmlhll
J
T
Question proxy_error_log in Server Largest files list but not in domains log file list
Replies
4
Views
6K
themamil
T
T
Issue After moving subscription, users receive message "Your subscription was removed", Cannot create new webspace.
Replies
2
Views
2K
thespark
T
J
Resolved MySQL DNS remote connection fail
Replies
1
Views
1K
Joni
J
Back
Top