Issue Can't connect to server - Remote RDP - Firewall settings link not working in Plesk. Any other method?

[hobnob]

Hi,

My ip address changes from time to time so I usually have to allow the port for remote login for my ip by adding it to the firewall list in plesk, but now the list is just hanging without loading i.e. https://<ipaddress>:8443/server/firewall_interface.php

I can access everything else fine e.g.
https://<ipaddress>:8443/server/firewall_icmp.php

but yeah, and now I can't use the Active X remote login within plesk as Active X has been discontinued in Explorer. So I'm stuck.

Any ideas? I have tried a reboot.

Can it be done through a command line instead thru plesk?

Thanks,
Lee.

 

[Sebahat.hadzhi]

Hello, Lee. You can update the rules via the command line using the following utility:

plesk ext firewall

for example:

plesk ext firewall --set-rule -id 23 -direction input -action allow -remote-addresses "123.123.123.123"

You should be able to identify the rule id using:

plesk ext firewall --list-json

 

[iulesh]

My ip address changes from time to time so I usually have to allow the port for remote login for my ip by adding it to the firewall list in plesk, but now the list is just hanging without loading i.e. https://<ipaddress>:8443/server/firewall_interface.php

This is a frustrating situation, especially when your dynamic IP locks you out of the very interface you need to fix it. The hanging firewall_interface.php page usually indicates that the Plesk Firewall extension's backend process (which interacts with iptables) has a locked or corrupted ruleset, or a timeout is occurring because it's trying to resolve a hostname/IP that is no longer reachable.