Can't delete (sub-)domains in Plesk 11.0.9 running on OpenSuSE 12.1

[ootoo1]

I am using PLESK 11.0.9 on a STRATO virtual server running OpenSuSE 12.1 just installed a couple of days ago. When I add a domain or subdomain ("Websites & Domains") and delete ("Remove") it I get the following error:

Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.

This behaviour can be repeated any time. Any suggestions how to resolve this?

Otto

 

[IgorG]

Please try to find more related details in /usr/local/psa/admin/logs/panel.log log file.

 

[ootoo1]

cat /usr/local/psa/admin/logs/panel.log

2012-12-09T01:51:07+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:13:38+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:13:49+01:00 ERR (3): Failed to delete hosting: Unable to find service node for ip address with id=
2012-12-09T13:13:51+01:00 ERR (3): Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.
2012-12-09T13:13:52+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:16:13+01:00 ERR (3): Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.
2012-12-09T13:16:15+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:16:15+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:16:58+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:16:58+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:17:12+01:00 ERR (3): mail_Facade->turnOffDomain() failed: mailmng failed: Empty error message from utility.
2012-12-09T13:17:12+01:00 ERR (3): DNS Connector: error during commit (PleskException): Unable to create Domain object:Turn off domain failed: mail_Facade->turnOffDomain() failed: mailmng failed: Empty error message from utility.
2012-12-09T13:17:14+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:17:14+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:17:28+01:00 ERR (3): Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.
2012-12-09T13:17:29+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:17:29+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:18:44+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:18:44+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:18:54+01:00 ERR (3): Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.
2012-12-09T13:18:56+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:18:56+01:00 ERR (3): Domain test2.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:18:56+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:28:05+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:28:05+01:00 ERR (3): Domain test2.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:28:05+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:29:02+01:00 ERR (3): Failed to delete hosting: Unable to find service node for ip address with id=
2012-12-09T13:29:04+01:00 ERR (3): Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.
2012-12-09T13:29:05+01:00 ERR (3): Domain zm.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:29:05+01:00 ERR (3): Domain test2.h2108221.stratoserver.net: is out of webspace
2012-12-09T13:29:05+01:00 ERR (3): Domain zoneminder.h2108221.stratoserver.net: is out of webspace

 

[IgorG]

is out of webspace

usually means that path to www-root is incorrect in psa.hosting ot psa.sys_user tables of database for this domain. So, it is database inconsistency. Contact Support Team if you can't fix it by yourself.

 

[ootoo1]

This was a fresh installation (OS + Plesk), if I need to tweak on DB level already now something is screwed. Solved the issue for me by uninstalling plesk and working on terminal level again. Thanks for you effort.