cant get to updates

[Amin Taheri]

Hi,

i cant get to the updates anymore in plesk after upgrading from 9.x to 10.2 - it looks like it has changed ports to 8447.
I modified APF to allow ingress and egress tcp/udp for this port but it still doesnt want to accept connections.

is there a service that needs to be running?

# iptables -L | grep 8447

Chain INPUT (policy ACCEPT)
target prot opt source destination
ACCEPT all -- anywhere anywhere
ACCEPT tcp -- anywhere anywhere tcp dpt:8447
ACCEPT udp -- anywhere anywhere udp dpt:8447

Chain OUTPUT (policy ACCEPT)
target prot opt source destination
ACCEPT all -- anywhere anywhere
ACCEPT tcp -- anywhere anywhere tcp dpt:8447
ACCEPT udp -- anywhere anywhere udp dpt:8447

# telnet localhost 8447
Trying 127.0.0.1...
telnet: connect to address 127.0.0.1: Connection refused
telnet: Unable to connect to remote host: Connection refused

 

[ChristopherY]

I was having this same issue, but I was able to resolve it with the following:

When I originally checked the Server to see if the Update Service was listening:

netstat -anp |grep 8447

I got nothing. Then I used the command

/usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output

to try and get the Autoinstaller to run properly. With that command I received this result

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?><autoinstaller status="ok" error_message="Parallels Products Installer daemon launched."><data secret="***" /></autoinstaller>

Then I tried

netstat -anp |grep 8447

again, and get this result:

tcp 0 0 0.0.0.0:8447 0.0.0.0:* LISTEN 18558/autoinstaller

Now, the Update button in Plesk Panel work. It opens a new window and show me the new Update Panel of Plesk.

I hope this helps you too.

Chris