Can't login to Control Panel

[AStorch]

Hi

We have a customer who can not access the Admin Control panel From his office through the Internet. He's going through a browser using https://<domain>:8443. Anybody else can login from anywhere else except his office. He said he has checked his firewall and its not blocking 8443 and he says the computers aren't either. Has anybody any ideas as what could be the problem?

Thanks for the input

Andy

 

[prince]

The most probable reason can be only because of https traffic through 8443 being blocked.

You can verify this just by accessing the url without 8443

if https://<domain> loads and https://<domain>:8443 doesn't load you can verify that the issue is with
the port.

Otherwise you have to check the error message to know the exact issue