Resolved Cant login to plesk error 504

[Ohya]

Hi,

We have some issue whit plesk 12.5 and ubuntu 14, some times fail.

The error is 504 bad gateway

I try some solutins in described in KB but nothing workin

The problem ( I think is than plesk cant access to mysql in some cases )

plesk bin admin --show-password

not working

Debug just stuck here

DEBUG [dbquery] [5] END: 0.0005040168762207 sec
DEBUG [dbquery] [6] SQL: SELECT `ServiceNodes`.* FROM `ServiceNodes` AS `ServiceNodes` WHERE (`ipAddress` = 'local')
DEBUG [dbquery] [6] END: 7.2956085205078E-5 sec
DEBUG [dbquery] [7] SQL: DESCRIBE `ServiceNodeEnvironment`
DEBUG [dbquery] [7] END: 0.00035595893859863 sec
DEBUG [dbquery] [8] SQL: SELECT `ServiceNodeEnvironment`.* FROM `ServiceNodeEnvironment` AS `ServiceNodeEnvironment` WHERE (`serviceNodeId` = '1' AND `section` = 'componentsPackages')
DEBUG [dbquery] [8] END: 0.00010204315185547 sec

And some hours before is there..

Bootstraper not help.

And sw-engine log say

23070#0: *54 upstream timed out (110: Connection timed out) while reading response header from upstream, client:

I try all this -> https://kb.plesk.com/es/124377

Nothing working

I check than thereis related issues whit ubuntu and mariadb but we not use mariadb, is just default instalation.

Some ideas ?

Sorry for my english

 

[Elompenta]

This thread was marked as solved?
Can you post the solution for this problem?

*thread marked as unresolved*

 

[Ohya]

I reinstall parts of plesk panel to solve this problem, I thinks some plesk binary was broken after upgrade

I have this problem in 3 ubuntu servers I get a lot of debug, logs and a lot bad information about this but nothing concret

 

[Elompenta]

I reinstall parts of plesk panel to solve this problem, I thinks some plesk binary was broken after upgrade

How dou did it?
The CLI Tool "plesk installer" doesnt work also

If i try to update plesk installation it stucks on reading package list

Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Reading package lists...

 

[Bitpalast]

Can
# apt-get update
read package lists?

 

[Elompenta]

Can
# apt-get update
read package lists?

Sorry - i missed this information

Yes, native update && upgrade works well without any timeout
i think it is the next process after reading package list in plesk update

 

[Bitpalast]

Maybe in /var/log/plesk/install you can find more details in the logs.

If there are not many details in them, try to run autoinstaller again in debug mode:
# export PLESK_INSTALLER_DEBUG=1
# plesk installer –select-release-latest –upgrade-installed-components –debug
Afterwards, check logs again for details.

 

[Elompenta]

The issue was found and fixed

This article helps and fix the issue: https://support.plesk.com/hc/en-us/...12-5-30-Upgrade-stuck-and-login-page-is-blank