Resolved Can't login to plesk panel after updating from 12.0 to onyx

[iamshivam]

i updated my plesk from 12 to 17 http://i.imgur.com/GOuBwzk.jpg
but my login url to plesk isn't working now.. i have access to ssh and my site is running too
please help me resolve this problem i'm attaching the installation log before the patches were installed i was able to use :8447 too for a while but i guess it timed out afterwards

 

[IgorG]

Some problems are found during reload service sw-cp-server(see log file: /var/log/plesk/rc_actions.log)

Continue...

ERROR:failed to configure sw-cp-server service: Command '['/usr/local/psa/admin/sbin/pleskrc', 'sw-cp-server', 'reload']' returned non-zero exit status 6

Something wrong with sw-cp-server. For some reasons it can't be started. Have you tried to find more details in /var/log/plesk/rc_actions.log ?

 

[iamshivam]

Thanks for your reply IgorG
Here is the rc_actions.log please take a look at it, i'm sorry i don't really have much knowledge in plesk so don't know what to look for in it

 

[IgorG]

Try to restart sw-cp-server with

# systemctl restart sw-cp-server

and find related errors in log file /var/log/sw-cp-server/error_log

 

[iamshivam]

I'm not sure but i suppose i wrote that command right (i also tried without # but it said command nt found also tried in execute remote command)
i'm attaching the error_log it didn't have an extension so i added .txt to upload it here

 

[iamshivam]

Help me please.. I can't really do much without plesk

 

[UFHH01]

Hi iamshivam,

if someone suggest a command for your command line and starts with "# COMMAND_TO_BE_EXCUTED", then this should only point out, that you have to enter something at your command line... back to @IgorG 's suggestion, the command is ( logged in as user "root" over SSH ):

systemctl restart sw-cp-server

OR

service sw-cp-server restart

If you are still not able to perform the suggested command, pls. consider NOT to copy&paste from the forum, but instead pls. consider to TYPE the suggested command, to avoid issues/errors/problem with ( unvisible ) HTML - formats, when you copy things from a website.
If you insist of using copy&paste, pls. copy the command FIRST into a TXT - editor ( as for example "notepad.exe" on Windows operating systems ) and copy the suggested command again from there and only then paste it onto your command line.

 

[iamshivam]

Sorry I'm new to all this so didn't know
Thanks for your help though
Unfortunately this is what i get in terminal ( I typed it)

 

[UFHH01]

Hi iamshivam,

pls use the command:

find /etc/sw-cp-server -type f -name "*.conf" -exec grep --color -Hni "ssl_ciphers" {} \;

... to point you directly to the two "ssl_ciphers" - definitions within the sw-cp-server - configuration and consider to delete, or comment out one of them.

 

[iamshivam]

Thank You Guys i also stumbled upon Plesk is not accessible after upgrade: "ssl_ciphers" directive is duplicate and Resolved - plesk update 12.0.18 to 12.5.30, not 17.0.17 right now too and yes it's working now it was worrying me for days

 

[iamshivam]

can you also tell if i should delete the txt files i uploaded here with ip's on them ?

 

[UFHH01]

Hi iamshivam,

you are save by leaving the attachments where they are, because bots can't download attachments.