Resolved Can't login with Plesk URL as admin

[KZM]

Server operating system version

Ubuntu 18

Plesk version and microupdate number

18

I have recently upgraded Plesk but can only log with my root account using the IP adress.
When i use the url to logon as root it does now work. The URL points to the same IP

Any advice how to solve this?

 

[Kaspar]

I am sorry, but this is a bit hard to understand. What exactly isn't working?

 

[AYamshanov]

it does now work.

"does not"? How exactly it does not work? Do you see a Plesk default page? Have you tried to open a link with 8443/tcp port, like "https://url:8443"?
Maybe some screenshots may help us to understand the issue.

 

[KZM]

Hi,

Let me explain better.

If I use <my IP>:8443 I can login successfully with all accounts
However, if I use a subdomain https://mydomain.com:8443/ that points to the same IP, I cannot log in
There is no error anything; tried in both Edge and Chrome

In Plesk, I have set Full hostname to Web Hosting, Domain Name Registration - MyDomain.com and also Customizing Plesk URL to the same.

This is a setup that I also use on another Plesk server which is still working.

 

[AYamshanov]

It looks strange because "Customizing Plesk URL" not take away the possibility to log in to Plesk via port 8443.

When you open https://mydomain.com:8443, do you see a login form? Any error in Plesk logs (with enabled debug, https://support.plesk.com/hc/en-us/articles/213408889-How-to-enable-disable-Plesk-debug-mode)? Any errors in browser's dev console? Antiviruses, Anti-adware software?

 

[KZM]

It looks strange because "Customizing Plesk URL" not take away the possibility to log in to Plesk via port 8443.

When you open https://mydomain.com:8443, do you see a login form? Any error in Plesk logs (with enabled debug, https://support.plesk.com/hc/en-us/articles/213408889-How-to-enable-disable-Plesk-debug-mode)? Any errors in browser's dev console? Antiviruses, Anti-adware software?

It's a very strange behavior; just looks like a simple reload of the page --> Navigated to https://mydomain.com/login_up.php?success_redirect_url=/smb/
Nothing strange in logs
Browser dev console: Unchecked runtime.lastError: The message port closed before a response was received.

 

[Kaspar]

@KZM that does sound strang. Just to get a better understanding of the issue, did you try to use another browser and even other device (like a smartphone or another computer) to rule out any issues with your browser (and plugins you might be using) or your AV/security software?

 

[KZM]

Issue solved! solution: disabled Cloudflare Rocket Loader.