Resolved can't prolongate extension license

[Pavlo.UA]

Hello everybody.
Please help to solve issue. I can't prolongate Plesk Email Security extension after it was expired already (see screenshot).

I have Plesk Obsidian 18.0.36 on CentOS Linux 7.9.2009.

Upd: I'm sure I enter the right Plesk License Key.

 

[IgorG]

It would be better to ask for help here Licensing and Purchase support

 

[Pavlo.UA]

It would be better to ask for help here Licensing and Purchase support

IgorG, thanks for the fast reply.
But I afraid the problem is in me :-( I can't operate with the licenses at all, may be somebody will help. I do not really understand how to prolongate it when it has been expired, any type of licenses.
And of course I'll write to Licensing Support now.

 

[IgorG]

What about clicking "Retrieve Additional Key" button for this license in Plesk > Tools & Settings > License Manager?

 

[Pavlo.UA]

What about clicking "Retrieve Additional Key" button for this license in Plesk > Tools & Settings > License Manager?

Unfortunately nothing. I mean:

Unable to update EXT.07xxxxxxxx an error occurred while processing your key. You can
try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let
Plesk try to update it in the next 24 hours. If you do not want to receive this
notification any more, remove this key from Plesk.

The license key is expired. Some features can be unavailable. Please contact your hosting
provider.

 

[IgorG]

So, contact Plesk License Support in this case.

 

[Pavlo.UA]

Plesk License Support helped to me Case closed. I just had to update credit card data and then prolongate the subscription.