Facebook
Twitter
q-quan
New Pleskian
- Server operating system version
- Ubuntu 24.04.3
- Plesk version and microupdate number
- 18.0.73
Hi,
I've purchased a license for the Plesk Premium Antivirus extension and installed it on a (fairly new) Ubuntu server. However, I can't start the extension either from the UI (no error, but doesn't change status) nor from the command line.
```
root@qvps6:/opt/drweb# service drwebd status
× drwebd.service - Plesk Premium Antivirus
Loaded: loaded (/usr/lib/systemd/system/drwebd.service; disabled; preset: enabled)
Active: failed (Result: exit-code) since Mon 2025-11-03 21:51:52 CET; 15s ago
Duration: 28ms
Process: 39506 ExecStart=/opt/drweb/drwebd --foreground=yes (code=exited, status=255/EXCEPTION)
Main PID: 39506 (code=exited, status=255/EXCEPTION)
CPU: 26ms
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: A path to a valid license key file was not specified.
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: A path to a valid license key file was not specified.
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Plesk authorization failed: HTTP request error [35]
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Error: Plesk Software not running.
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Plesk authorization failed: HTTP request error [35]
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Error: Plesk Software not running.
Nov 03 21:51:52 qvps6.quan.cat systemd[1]: drwebd.service: Main process exited, code=exited, status=255/EXCEPTION
Nov 03 21:51:52 qvps6.quan.cat systemd[1]: drwebd.service: Failed with result 'exit-code'.
```
There are threads on how to resolve the "missing key" error, by reinstalling, checking there are no additional repositories, and reinstalling. And there are also threads on the "authorization failed" error, by editing `ssl.conf`. Neither has worked. Any advice would be much appreciated, especially since this is a paid extension...
I've purchased a license for the Plesk Premium Antivirus extension and installed it on a (fairly new) Ubuntu server. However, I can't start the extension either from the UI (no error, but doesn't change status) nor from the command line.
```
root@qvps6:/opt/drweb# service drwebd status
× drwebd.service - Plesk Premium Antivirus
Loaded: loaded (/usr/lib/systemd/system/drwebd.service; disabled; preset: enabled)
Active: failed (Result: exit-code) since Mon 2025-11-03 21:51:52 CET; 15s ago
Duration: 28ms
Process: 39506 ExecStart=/opt/drweb/drwebd --foreground=yes (code=exited, status=255/EXCEPTION)
Main PID: 39506 (code=exited, status=255/EXCEPTION)
CPU: 26ms
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: A path to a valid license key file was not specified.
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: A path to a valid license key file was not specified.
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Plesk authorization failed: HTTP request error [35]
Nov 03 21:51:52 qvps6.quan.cat drwebd[39506]: Error: Plesk Software not running.
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Plesk authorization failed: HTTP request error [35]
Nov 03 21:51:52 qvps6.quan.cat drwebd.real[39506]: Error: Plesk Software not running.
Nov 03 21:51:52 qvps6.quan.cat systemd[1]: drwebd.service: Main process exited, code=exited, status=255/EXCEPTION
Nov 03 21:51:52 qvps6.quan.cat systemd[1]: drwebd.service: Failed with result 'exit-code'.
```
There are threads on how to resolve the "missing key" error, by reinstalling, checking there are no additional repositories, and reinstalling. And there are also threads on the "authorization failed" error, by editing `ssl.conf`. Neither has worked. Any advice would be much appreciated, especially since this is a paid extension...
