Can't Run Updates After Upgrading to Plesk 10?

[MikeConoo]

Hi All,

I had a fully working installation of Plesk 9.5.3 running on CentOS Linux server.

Performed the 10.0.0 upgrade and waited for it to run.

After logging into the new interface, all at first appears OK.

However, I recall a 10.0.1 update, so went to "Tool & Utilities" and clicked "Updates".

New window opened with URL like https://www.mydomain.com:8443/admin/update/.

New window just timed out with message: cannot display this window.

Also, from Home page of login it suggests installing "Customer and Business Mgr".
Clicking the install link results in a new window and again timing out.

Final issue I have is Horde Webmail has disappeared? I have a client that has trained their staff how to logon using this tool; but as of this upgrade I've lost Horde and it shows only AtMail.... when I had it working fine prior to upgrade?

Anyone please help?

Regards

Mike

 

[MassimoP]

Initially I had the same problem, I rebooted the server and everything now works...
Hope this can help you.

 

[PietroV]

Hi!

Have the same problem as Mike with the Update.
My stats are:
OS Linux 2.6.27.7-9-default
Panel-Version 10.0.1

If I like to check for Updates, then only open a new window with https://www.mydomain.com:8443/admin/update/

Thats not really helpfull, btw. if I talk about help.
If I click on help, then I just get this site:
http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=65109.htm
"NOTE: This page may have moved or is no longer available"

Maybe its possible to fix this to problems as soon as possible!

Thanks!

 

[PietroV]

@MassimoP
Thanks for your idea, but it doesn't work.
Same problems...

 

[MikeConoo]

Thx MassimoP.... great suggestion.
I did reluntantly click the "Restart Server", which I've never dared touch too date, sadly after restarting problem persists.

Notice PietroV you had same troubles, but with 10.0.1, so the .1 version update won't be the solution

If it helps I have OS Linux 2.6.26.5-rootserver-20080917a

When update window does hang, no meaningful message is given. Does anyone know which log files I ought to be investigating?

 

[MassimoP]

try to access the update page directly, maybe it works:

https://your.domain.com:8447/select_components.html

 

[MikeConoo]

I've tried https://your.domain.com:8447/select_components.html, sadly same problem.
Hangs a while, then same "Internet Explorer cannot display the webpage".

 

[MassimoP]

I think the problem resides on the update service. From a root console try to execute:

ps -ef | grep autoinstaller

it should appear something like this:

* /usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --web-interface --with-ssl --disable-browser
* /usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --web-interface --with-ssl --disable-browser
* grep autoinstaller

(I used * to hide information on processes)

if autoinstaller service does not appear, try to restart the service manually by executing:

/usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --web-interface --with-ssl --disable-browser

I don't know if this command line is correct for your server, try to check if autoinstaller and httpsd.pem exist in that location.

 

[MikeConoo]

Thx MassimoP for your suggestion.

I found the autoinstaller file and tried to re-run it. It appeared to execute but my problem is still persisting?

 

[MassimoP]

Actually, I think that your server has some problem in executing the autoinstaller service. Try to check:

netstat -anp |grep 8447

it should output something like this:

tcp 0 0 0.0.0.0:8447 0.0.0.0:* LISTEN [PID]/autoinstaller

autoinstaller should be automatically executed opening https://your.server.com:8443/admin/update/

If not present try the procedure in the previous post. Re-check if present the process and if it is listening on port 8447.

If present check your firewall configuration.

Otherwise try to execute:
/usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --with-ssl --disable-browser --debug

it should help you in debugging the problem.

 

[MikeConoo]

Once again MassimoP thx for your continued support and clearly guru knowledge!

I ran the netstat command and nothing came up.

So I then ran the autoinstaller command.

After which I re-ran netstat command and it came up exactly as you said.

Final piece in the jigsaw was that I hadn't realised my DNS host 1&1 had a Firewall in place on the IP address.
So I needed to open port 8447.

I now have a pop-up running the "Parallels Products Installer"

Once again, thanks MassimoP and all for your time and support!!

 

[MassimoP]

I'm happy that you solved your problem.

I think that we should help each other for speeding up the solution of our problems.

Regards

 

[PietroV]

Thank you very much ! ! !

Gratia MassimoP! Thank you very much!

Like Mike, I get the first time by command

netstat -anp |grep 8447

nothing. Then I changed the firewall to free 8447 port.
Then i used the command

/usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output

cause the other autoinstaller commands gave some bad result.
with that command i get this result

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?><autoinstaller status="ok" error_message="Parallels Products Installer daemon launched."><data secret="***" /></autoinstaller>

Then I tried

netstat -anp |grep 8447

again, and get this result:

tcp 0 0 0.0.0.0:8447 0.0.0.0:* LISTEN 18558/autoinstaller

Now, the Update button in Plesk Panel work. It opens a new window and show me the new Update Panel of Plesk.

Thank you very much MassimoP for your help. Thanks also to Mike, he helped to find a solution, too!

 

[UlrichE]

hi,

I have the same Problem (no update on an 1&1-Rootserver, centOS, Plesk 10.0)

But when I try to execute
/usr/local/psa/admin/bin/autoinstaller --service-mode=update --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --web-interface --with-ssl --disable-browser

on the console, I get the following error:

ERROR: You specified wrong combination of options.
The options web-interface and service-mode cannot be used together.

What can I do?

 

[MassimoP]

You are right, actually the --service-mode=update and the --web-interface options cannot be used in combination.
It is strange since Plesk run exactly that command in my server ...

Try these commands from a root console:

# pkill autoinstaller
# /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --web-interface --with-ssl --disable-browser &

Then from Plesk click on Server Management/Tools & Utilities/Updates, a page opens with a login, you need to enter your server's root password and then you should be able to update.

 

[axelnes]

Thank you for this entrys. I hate that someone changes something without information. Why does stand the firewall port problem not in the helpfiles?

 

[MassimoP]

I believe it is not due to Plesk, but to your server firewall...

 

[Jeffry26]

Plesk does not update the module firewall rules after an upgrade... at least not on my machine Ubuntu 8.04 and Plesk 9.5.4 to 10.1.1. Since new Plesk services on new ports exist, this is, in my opinion, something that should be updated during the upgrade process. Or perhaps it should be asked when you have the module firewall installed.