Can't start Controlpanel

[connyas]

Hi,

after i installed PLESK 8 on my Server (Suse 10 / 64bit) i can't start the Plesk-Controlpanel.

Message:

StatInfo->getProductVersion failed: file_get_contents() failed: Empty error message from utility.

0: /usr/local/psa/admin/plib/common_func.php3:169
psaerror(string 'StatInfo->getProductVersion failed: file_get_contents() failed: Empty error message from utility.')
1: /usr/local/psa/admin/plib/common_func.php3:35
getProductNameVersion()
2: /usr/local/psa/admin/htdocs/login.php3:22

how can i fix this problem?

THX

greetings from stuttgart/germany
Conny

 

[connyas]

Fixed

 

[ederasse]

Same problem

I have the same problem. Can you write your solution ?

Thanks

 

[Garp]

check your permissons on /usr/local/psa/version ...should be 644 ...

I had the same problem and now it's fixed.

 

[blahrus]

I am getting the same error, but I don't have the file /usr/local/psa/version

 

[Garp]

Which Operating System are you running?

My 'version' file's content is '8.0.1 CentOS 4.2 80061018.17'

 

[DanimalEQ]

I have seen psa installed in different directories before (/opt for one). Try this:

grep PRODUCT_ROOT_D /etc/psa/psa.conf

It should give you output similar to the following:
PRODUCT_ROOT_D /usr/local/psa

Look in the directory that is output (in the example above, it's /usr/local/psa), there should be a version file. If there isn't, create it. For the contents of the file, it should be something along the lines of:

8.0.1 FedoraCore 4 80060613.20

To determine what to put in your file, you can find out what version of the psa rpm is installed:

rpm -qa | grep psa-8

On my system, the above outputs the following:

psa-8.0.1-fc4.build80060613.20

So, the contents of the file then are:

8.0.1 FedoraCore 4 80060613.20

Which is all pieced together from the rpm version.

 

[mstorck]

Originally posted by connyas
Fixed

Could you please share with us the way you fixed this problem?

Thanks.