Can't update customer's site

[dh[root]]

Here is my client's message:

Once again, the error message I am receiving when attempting to make updates is:
Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/SB/Site/ModuleInstancesList.php; Line: 76
Message: Module with instance id='3nb4uejgct4' does not exists.; Code: 0

Please help ASAP

 

[SibProgrammer]

This is a known problem, please contact support - https://www.swsoft.com/support/sitebuilder/form/

 

[SibProgrammer]

Temporary solution is to remove iframe tag of block module with id 3nb4uejgct4 from page content.

 

[dh[root]]

Originally posted by SibProgrammer
Temporary solution is to remove iframe tag of block module with id 3nb4uejgct4 from page content.

Where can I remove this block ?

Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/SB/Site/ModuleInstancesList.php; Line: 76
Message: Module with instance id='3nb4uejgct4' does not exists.; Code: 0

 

[SibProgrammer]

You must know the directory of the site. One of the ways is to search it in the SB database. The following queries can help you:
mysql> select site_id from module_instance where instance_id = '3nb4uejgct4';
mysql> select dir_name from site where id = <your_site_id>;

Then change directory to /usr/local/sitebuilder/htdocs/sites/xy/xyz<your_identity_here>/
And try to find the broken module by the command:
grep "3nb4uejgct4" ./*.content.html