Issue changing e-mail will result in ch_admin_email: Cannot change admin email for web server.

[Caspar]

Hi all,

I have not found any answer which will resolve this issue, so I'm posting the issue I have here.

The issue I have is that when changing the e-mail address for the administrator I get an error as followed:

ch_admin_email: /opt/psa/admin/sbin/httpdmng execution failed:
[2017-02-23 15:55:33] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx_control' '--restart'] with exit code [255]
Can not reload proxy server: Service /etc/init.d/nginx failed to restart

ch_admin_email: Cannot change admin email for web server.

NGINX is running, and I don't have any other problems with NGINX.
I have looked at the support KB: https://support.plesk.com/hc/en-us/articles/214027889-Unable-to-set-Administrator-s-email
This one is partly showing the same problem, but the solution is adjusting the port for apache. I have looked through the apache configuration, and have not found any bindings on port 443.

if I do a netstat I get the folowing information:

netstat -nltp | grep apache
tcp6       0      0 :::7080                 :::*                    LISTEN      1473/apache2
tcp6       0      0 :::7081                 :::*                    LISTEN      1473/apache2

netstat -nltp | grep nginx
tcp        0      0 <IP>:80          0.0.0.0:*               LISTEN      18679/nginx
tcp        0      0 <IP>:443         0.0.0.0:*               LISTEN      18679/nginx

The question is: how can I change the admin e-mail address everywhere, or which files can I adjust manually to update the e-mail send to the administrator account.

System information:

Product version: 12.5.30 Update #60
    Update date: 2017/02/20 06:25
     Build date: 2016/06/08 09:00
     OS version: Ubuntu 14.04
       Revision: 344620
   Architecture: 64-bit
Wrapper version: 1.2

Edit:
I tried to run the command manually as root, but I have the same results then.

Running the command:

plesk repair all -n

did not find any issues other then "there are files or directories with suspicios permissions", which is correct since certain files were placed there and adjusted.

 

[IgorG]

Try to disable nginx with

# /usr/local/psa/admin/sbin/nginxmng -d

then change email and enable nginx with

# /usr/local/psa/admin/sbin/nginxmng -e

 

[Caspar]

Looks like it worked like a charm, will update if it if it has changed the e-mail address properly.

Thanks!

 

[Caspar]

Ok, I didn't have a error, but it didn't update the settings correctly for some reason. Would it be possible to manually edit the files and change the e-mail address. That way I can make sure that every configuration file is now properly configured. If you have a list on where I need to check the e-mail address that would be great!

Edit:
Note, in the settings the e-mail address was already changed to the new e-mail address. so that's why I also run the command with the new e-mail address both.
This is what I ran:

/usr/local/psa/admin/sbin/nginxmng -d
service nginx stop
service apache2 restart
/opt/psa/admin/bin/ch_admin_email 'change' 'new-mailaddress' 'new-mailaddress'
/opt/psa/admin/bin/ch_admin_email 'change' 'original-mailaddress' 'new-mailaddress'
/usr/local/psa/admin/sbin/nginxmng -e

after this I verified that I had no errors with the ch_admin_email command. and verified that nginx was running again.

netstat -nltp | grep nginx
tcp        0      0 10.15.0.191:80          0.0.0.0:*               LISTEN      45111/nginx
tcp        0      0 10.15.0.191:443         0.0.0.0:*               LISTEN      45111/nginx

netstat -nltp | grep apache
tcp6       0      0 :::7080                 :::*                    LISTEN      45086/apache2
tcp6       0      0 :::7081                 :::*                    LISTEN      45086/apache2

 

[Caspar]

Sorry for the re-post, but is anyone able to give me pointers where to update all the files / databases?

 

[IgorG]

Try to change admin_email in misc table manually.

 

[Caspar]

Hi IgorG,

I only now had the time to see if the e-mail address was correct. and before changing anything I noticed that the e-mail address in admin_email is already the new e-mail address. Is there any other place where it might be put for it to report things like CPU usage or anything in the like?

Thanks in advance!

 

[Caspar]

Again sorry for the double post, but does anyone else have a answer for me, so I can change the recieving e-mail address?