Issue ChunkLoadError

[sitescapes]

Server operating system version

Ubuntu 22.4

Plesk version and microupdate number

18.0.66

Loading chunk views/smb/web/php-settings failed. Plesk crash and need to start the server to fix it.

(timeout: https://server.plesk.page/cp/javascript/views/smb/web/php-settings.js?59f15ed95ed4e80f5f10)

What can I do to fix it?

 

[Vladimir C.]

Hello! Could you provide more detailed steps on how to reproduce the issue?
Do you see any errors in /var/log/plesk/panel.log at the time when crash happen?

 

[sitescapes]

Wlad
I think CS-Cart is meking Plesk crash, when I edit the products and save the changes.
here is the whole crash report log.
ChunkLoadError
Loading chunk views/smb/web/php-settings failed. (timeout: https://peaceful-panini.108-175-12-.../smb/web/php-settings.js?59f15ed95ed4e80f5f10)
Type
ChunkLoadError
Message
Loading chunk views/smb/web/php-settings failed. (timeout: https://peaceful-panini.108-175-12-.../smb/web/php-settings.js?59f15ed95ed4e80f5f10)
Stack trace
__webpack_require__.f.j@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/main.js?1733497476:465:358136
__webpack_require__.e/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/main.js?1733497476:465:308524
__webpack_require__.e@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/main.js?1733497476:465:308484
componentLoader@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/main.js?1733497476:21:7739
loader@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/main.js?1733497476:424:4536
u@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:49453
Ae/h</resolve/c/l<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:49579
c@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:49626
Ae/h</resolve/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:50059
resolve@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:50356
Re/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:48373
i/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/externals/prototype.js?1733497476:1:15901
Re@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:48363
Ae@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:50429
ue@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:26957
ye@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:27259
@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:24873
ae@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:25590
t@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:42:33482
b/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:31:1386
V/<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:20:12138
B</<.onClick<@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:20:9606
Ae@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:16682
Be@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:16836
s</Fr/<@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:36697
Fr@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:36791
Mr@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:37206
s</Hr/<@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:42634
cc@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:105701
Te@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:15815
Hr@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:38491
qt@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:22910
Wt@https://peaceful-panini.108-175-12-61.plesk.page/ui-library/plesk-ui-library.min.js?1728997993:35:22692
i@https://peaceful-panini.108-175-12-61.plesk.page/cp/javascript/vendors.js?1733497476:51:151674

 

[Vladimir C.]

I've checked Plesk Knowledge base and there are 2 common reasons that may lead to ChunkLoadError:
1. Usually such behavior related to Google Chrome plugins that could conflict with Plesk Panel UI. E.g. some AdBlocker. Please try to check behavior in other browsers without additional extensions.
2. Second possible cause is due to ModSecurity blocking Plesk panel content and in consequence, ChunkLoadError shows up. Please check ModSecurity rules or even temporary disable it to check if this help to solve the issue.