Issue Client can't access sitebuilder.. "Permission denied"

[Will TCSI]

Hi wish to give a subscription client access to site builder... When i access his subscription via admin access, sitebuilder link works fine...
However if accessing via created his user account access ( tried both webmaster and full administrator settings,, same problem) .. when you click on sitebuilder icon it says "Error: Permission denied"

Any one shed light on how to fix?
cheers will

 

[serverpoint]

Hi,

Please have a look at this article:
https://support.plesk.com/hc/en-us/...ess-denied-for-user-sitebuilder-db-localhost-

Also check ,

1. Go to the Users tab > User Roles tab > Create User Role.
2. Specify the following:
 User role name.
 Access to Panel services. Grant the required permissions for operations to the user:
 Manage users and roles. Add, modify, and remove user accounts and roles. Note that
even if this permission is not granted to a user, the user will be able to browse
contact information of other users after logging in to the Panel.
 Create and manage sites. Set up, modify, remove domain names and subdomains,
host websites and change web hosting settings.
 Configure log rotation. Manage settings for recycling of web server access and error
log files. View, download, and remove log files.
 Configure anonymous FTP service. Set up a directory accessible to all Internet users
over FTP without authorization.
 Create and manage scheduled tasks. Schedule execution of scripts or programs on
your customer account.
 Configure spam filter. Set up spam protection for mailboxes.
 Configure antivirus. Set up virus protection for mailboxes.
 Create and manage databases. Add, modify, and remove databases stored on your
customer account.
 Configure and perform data backup and restoration. Back up and restore data related to
your customer account, websites, and mailboxes under your domains.
 View statistics. View reports on disk space and traffic usage by your websites, and
website visits.
 Install and manage applications. Install applications on websites and manage them.
 Design sites in Presence Builder. Create websites using Presence Builder.
 Upload and manage files. Manage files and directories located in the webspace by
using the Panel's file manager.
 Create and manage additional FTP accounts. Set up additional FTP accounts for other
users.
 Manage DNS settings. Manage DNS settings for domains.
 Install and manage Java applications. Install on websites third-party Java applications.
 Create and manage mail accounts. Create, modify, and remove e-mail accounts.
 Create and manage mailing lists. Create, modify, and remove mailing lists.
 Access to apps. Select the applications that the user should be able to access and use.
All web applications installed on the server are listed in this area.
For more information about installing applications and providing access to users, refer
to the section Granting Auxiliary Users Access to Apps

3. Click OK.

==
Now
1. Go to the Users tab > User Roles tab. 2. Click a link with the role name that you want to change. 3. Change the role properties as required and click OK.

Thanks