• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:

    https://pt-research.typeform.com/to/AmZvSXkx

  • We are developing a new feature in Plesk that will help you promote your websites or business on social media. We want to conduct a one-hour online UX test to present the prototype and collect feedback. If you are interested in the feature, please book a meeting via this link.
    Thank you in advance!
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Issue Cloudflare not showing real visitor IP

Zoinkz

New Pleskian
Hello,

I am using Plesk Obsidian on Ubuntu 18.04 Server.

My website is using Cloudflare, but on the website logs it does not show real IP of visitors.

Furthermore, I can't find Cloudflare Servershield extensions on Updates or Extension page.

CF documentation is telling me to install nginx module

Plesk is running in default configuration, so the request goes to visitor>nginx>apache

I have also added real_ip_header CF-Connecting-IP; in nginx directives but it does not seem to work

PLESK Docs instructions don't work, it seems the cloudflare nginx module is not installed (?)

Any help is appreciated
 
Last edited:
Furthermore, I can't find Cloudflare Servershield extensions on Updates or Extension page.
 
Hello,

i have also this issue now. having still my old host server with the cf extension, but changed to a new host yet, but dont have there the extension availabe to install.... Is there any workaround to this, is there maybe the possibility to export the CF Server shield extension, and install it on my new host???

Thx
 
Hello, for me the issue was fixed when adding:

real_ip_header CF-Connecting-IP;

to additional nginx directives
 
Back
Top