Resolved Configure postfix bounce notification recipient

[Garrett]

Hello,

I am trying to to configure the postfix bounce notification email, so that I am notified whenever Postfix is unable to deliver a message. Here's what I'm seeing in the mail log when one of my virtual hosts (testdomain.com) tries to send an email to a non-existent gmail account:

Jan 11 17:11:57 dv4 journal: plesk sendmail[10964]: handlers_stderr: SKIP
Jan 11 17:11:57 dv4 journal: plesk sendmail[10964]: SKIP during call 'check-quota' handler
Jan 11 17:11:57 dv4 postfix/pickup[10234]: 675A087EF9: uid=10063 from=<[email protected]>
Jan 11 17:11:57 dv4 postfix/cleanup[10838]: 675A087EF9: message-id=<[email protected]>
Jan 11 17:11:57 dv4 postfix/qmgr[10235]: 675A087EF9: from=<[email protected]>, size=389, nrcpt=1 (queue active)
Jan 11 17:11:57 dv4 postfix/smtp[10237]: 675A087EF9: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[74.125.22.26]:25, delay=0.11, delays=0/0/0.08/0.03, dsn=5.1.1, status=bounced (host gmail-smtp-in.l.google.com[74.125.22.26] said: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser q7si4734114qtb.60 - gsmtp (in reply to RCPT TO command))
Jan 11 17:11:57 dv4 postfix/cleanup[10838]: 83EDB87EFA: message-id=<[email protected]>
Jan 11 17:11:57 dv4 postfix/bounce[10970]: 675A087EF9: sender non-delivery notification: 83EDB87EFA
Jan 11 17:11:57 dv4 postfix/qmgr[10235]: 83EDB87EFA: from=<>, size=2856, nrcpt=1 (queue active)
Jan 11 17:11:57 dv4 postfix/qmgr[10235]: 675A087EF9: removed
Jan 11 17:11:57 dv4 postfix-local[10972]: postfix-local: from=MAILER-DAEMON, [email protected], dirname=/var/qmail/mailnames
Jan 11 17:11:57 dv4 postfix-local[10972]: Unable to get sender domain by sender mailname
Jan 11 17:11:57 dv4 postfix-local[10972]: cannot chdir to mailname dir testdomain: No such file or directory
Jan 11 17:11:57 dv4 postfix-local[10972]: Unknown user: [email protected]
Jan 11 17:11:57 dv4 postfix/pipe[10971]: 83EDB87EFA: to=<[email protected]>, relay=plesk_virtual, delay=0.02, delays=0/0.01/0/0.01, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Jan 11 17:11:57 dv4 postfix/qmgr[10235]: 83EDB87EFA: removed

The message to gmail bounces, and then it looks like Postfix tries to send the non-delivery notification to "[email protected]". I have mail disabled for all of my virtual hosts; they do not accept incoming mail, and in any case no such email user ([email protected]) exists anyway. However, then the log seems to report that the message is successfully sent (delivered via plesk_virtual_service). So where is this message going? How can I find that message, or better yet, direct all those messages to an external email address of my choosing?

I've tried changing the bounce_notice_recipient in the Postfix config, but that had no affect. And as far as I can tell Postfix isn't using that value anyway, since it's set to "postmaster" by default.

---

OS‪CentOS Linux 7.1.1503 (Core)‬
Plesk version12.5.30 Update #56, last updated at Dec 21, 2016 12:25 AM

 

[serverpoint]

Hi,

Can you please check if Mail for Non-Existing Users. settings are enabled ?
--

1. Click the Mail tab.
2. Click on Mail Settings.
3. Tick the checkbox for your domain and then Click on Mail for Non-Existing Users.
4. Select "Forward to address".
5. Enter the catch-all email account in the box.
6. Click OK.

--
Regards,

 

[Garrett]

It was set to "reject". However, setting to to "Forward to address" only works if mail is enabled for the domain, and mail is disabled for all of my virtual hosts. I need to be able to globally set the recipient for the bounce notifications so that Plesk never even attempts to email "[email protected]". Can this be done?

 

[Garrett]

I made some progress. In /etc/postfix/main.cf I had to set:

notify_classes = resource, software, bounce
bounce_notice_recipient = [email protected]

The default value for notify_classes doesn't include "bounce". So now bounce notifications are being sent. However, Plesk still attempts to notify "[email protected]". So now whenever and email bounces, I get two notifications, one for the original bounced message, and another for when the bounce notification itself bounces (because it's being sent to [email protected]). See log below:

Jan 12 10:33:57 dv4 journal: plesk sendmail[22045]: handlers_stderr: SKIP
Jan 12 10:33:57 dv4 journal: plesk sendmail[22045]: SKIP during call 'check-quota' handler
Jan 12 10:33:57 dv4 postfix/pickup[22040]: 41EC188422: uid=10063 from=<[email protected]>
Jan 12 10:33:57 dv4 postfix/cleanup[22051]: 41EC188422: message-id=<[email protected]>
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 41EC188422: from=<[email protected]>, size=401, nrcpt=1 (queue active)
Jan 12 10:33:57 dv4 postfix/smtp[22053]: 41EC188422: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[74.125.22.27]:25, delay=0.14, delays=0.02/0.02/0.08/0.02, dsn=5.1.1, status=bounced (host gmail-smtp-in.l.google.com[74.125.22.27] said: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser o9si6308017qtf.199 - gsmtp (in reply to RCPT TO command))
Jan 12 10:33:57 dv4 postfix/cleanup[22051]: 633F488423: message-id=<[email protected]>
Jan 12 10:33:57 dv4 postfix/bounce[22055]: 41EC188422: sender non-delivery notification: 633F488423
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 633F488423: from=<>, size=2906, nrcpt=1 (queue active)
Jan 12 10:33:57 dv4 postfix/cleanup[22051]: 63A9B88424: message-id=<[email protected]>
Jan 12 10:33:57 dv4 postfix/bounce[22055]: 41EC188422: postmaster non-delivery notification: 63A9B88424
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 63A9B88424: from=<[email protected]>, size=2497, nrcpt=1 (queue active)
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 41EC188422: removed
Jan 12 10:33:57 dv4 postfix/smtp[22056]: 633F488423: to=<[email protected]>, relay=none, delay=0.04, delays=0/0.01/0.03/0, dsn=5.4.4, status=bounced (Host or domain name not found. Name service error for name=domaindoesnotexistxxxx.com type=A: Host not found)
Jan 12 10:33:57 dv4 postfix/cleanup[22051]: 6DFA788422: message-id=<[email protected]>
Jan 12 10:33:57 dv4 postfix/bounce[22055]: 633F488423: postmaster non-delivery notification: 6DFA788422
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 6DFA788422: from=<[email protected]>, size=4530, nrcpt=1 (queue active)
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 633F488423: removed
Jan 12 10:33:57 dv4 postfix/smtp[22053]: 63A9B88424: to=<[email protected]>, relay=mxa.mailgun.org[52.200.14.61]:25, delay=0.15, delays=0/0/0.06/0.09, dsn=2.0.0, status=sent (250 Great success)
Jan 12 10:33:57 dv4 postfix/qmgr[22041]: 63A9B88424: removed
Jan 12 10:33:58 dv4 postfix/smtp[22057]: 6DFA788422: to=<[email protected]>, relay=mxb.mailgun.org[104.130.177.23]:25, delay=0.55, delays=0/0.01/0.03/0.51, dsn=2.0.0, status=sent (250 Great success)
Jan 12 10:33:58 dv4 postfix/qmgr[22041]: 6DFA788422: removed

Why is it sending the bounce notifications to both "[email protected]" and "[email protected]" ?

 

[Garrett]

I get it. It's notifying the sender of the bounced email as well as [email protected], which makes perfect sense. My simple test script wasn't setting the from address, so Plesk was defaulting to the system user for the virtual host, which always makes sense. It looks like disabling the sender notification can be accomplished as outlined here http://serverfault.com/questions/452013/how-to-disable-sender-non-delivery-notification-in-postfix.

 

[etcbbu]

May I ask a question that may only be *slightly* related to this particular topic at-hand?

I actually *do* want to be able to receive e-mails sent from Contact forms on pages of my given .com (that is on a VPS, and for which I am administering with Plesk admin Panel) . But for the life of me, I cannot seem to get e-mail to reach *any* e-mail box from Successful submits of forms on my pages of my website. I'm new to VPS and Plesk, and here are some screens of some of my options:

https://www.ktravisj.com/scrn1.png
https://www.ktravisj.com/scrn2.png
https://www.ktravisj.com/scrn3.png
https://www.ktravisj.com/scrn4.png
https://www.ktravisj.com/scrn5.png

I know I'm probably missing something or doing something elementary wrong, here; but I'd welcome any guidance I can get, on this. I know that users are successfully landing on "Success" pages in their browsers when they attempt to "Submit" the Contact forms, but it just never lands in any sort of e-mail box to which I configure it.

 

[Ales]

@etcbbu, I suggest we keep this in a single thread, here.