Configuring Mail settings on my plesk server 12.0.18

[Sue Perry]

hi there,

hoping this is the right place to post this.

I recently moved my website from shared linux hosting to a dedicated server in the cloud, and the server uses plesk (12.0.18). My host set all this up for me. (I'm a wordpress, not a mail or server, specialist).

The website is working fine.

My host only set up webmail on plesk and I continued to use smtp via my shared hosting account.

Here's my problem

Recently I shut my shared hosting account down, hoping it would be easy enough to set up my plesk server for smtp. (or that it would already be set up in the background.)

However, since shutting my shared hosting down, I have not been able to collect or send mail through my gmail client, and in addition, the emails from my wordpress contact form and shop seem to either be ending up in customers spam folders or not arriving at all.

I investigated the dns record for my domain and noted that a number of host services including "mail", "mailserver" and "smtp" were still pointing to the shared hosting IP address. Fine, I edited them to point to my plesk server IP address.

Still no joy with emails being able to be collected via my gmail client. I can't connect for either pop3 or smtp. (Can still use webmail ok, and website still seems ok).

I have a feeling that a number of the mail server settings on my plesk server aren't correct, however I am reluctant to fiddle with them as I don't understand mail (that's an understatement!) and I don't want to break what little is currently working. ie. I can still receive my wordpress contact form and sales emails from my site into to my webmail, which I guess is better than nothing.

Here's what I am asking for

Hoping that someone would kindly look at my mail settings from plesk - 3 screenshots below - and let me know what needs to be changed. I only intend to ever have one domain on my server (londonforfree.net) and to use one email address (ask@), simply for emails coming from wordpress (and being able to reply to them.) And to be able to send and collect via my gmail client. Nothing fancier than that.

If this is a complex thing to do, I am willing to pay someone to do it for me. I have no idea, really, how all this works. I just wanted a "bigger server" for my website due to increasing traffic!

thanks for reading, and hopefully for your assistance,

regards Sue Perry

 

[serverpoint_tom]

Hello,

If your hosting offerings include mail services, keep in mind that your mail server can be used for malicious purposes, such as sending spam. Outgoing spam can cause an increased load on the server and complaints from recipients. What’s more important, your server IP addresses might be added to public black lists, such as Spamhaus or OpenBL lists.

To prevent spam being sent from your server, Plesk offers a tool that controls the sending of email messages. This tool gathers statistics about outgoing messages and prevents mail being sent when specified limits are exceeded. You can specify limits on outgoing mail at the following levels: mail server, service plan, subscription, domain, and mailbox.

Administrators can prevent outgoing spam by using limits on the number of outgoing email messages per hour. In addition, the administrator can easily determine the exact source of possible spam with the help of reports and notifications.

Please check the below article,
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http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=71349.htm
====

Thank you,

 

[Sue Perry]

thank you serverpoint_tom.

I followed the instructions in this link but it did not resolve my problems.

http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=59430.htm

Thankfully, a guy at my hosts was able to fix the issues for me by adding two ports to my server (??) Port 25 and 110.

My problems were:

1 - can't connect gmail to the mail server in order to set up gmail as my mail client

2 - am not receiving email sent to me, into my webmail account

all now working.
cheers Sue