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maurits
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PRODUCT: Plesk Small Business Panel, VERSION: 10, MICROUPDATE: Can't tell since it's down, OPERATING SYSTEM: Centos 5.8, ARCHITECTURE x86_64
PROBLEM DESCRIPTION: This morning I got an email that Plesk updated itself, and mails from customers who can't access their control panel. When I try to open the panel, I just get a "connection was reset" error from the browser. I can't find any logfile that says anything useful. The only logged entry I can find when I try to access the panel is the http/302 (that is supposed to redirect me to the login page) in /usr/local/psa/admin/logs/httpsd_access_log. The browser's attempt to access the login page isn't logged anywhere in this directory or in /var/log/apache and I don't know where else to look. 'service psa status' suggests everything is up and running.
I don't expect a readymade solution here but at least a hint of where to look for an actual error message would be extremely helpful.
On a side note, I was pretty annoyed to find out I'm paying a monthly amount for a software package that destroys itself overnight, and then would have to pay extra to get a support ticket to get it fixed. So for Parallels' sake I hope this forum can be helpful.
PRODUCT: Plesk Small Business Panel, VERSION: 10, MICROUPDATE: Can't tell since it's down, OPERATING SYSTEM: Centos 5.8, ARCHITECTURE x86_64
PROBLEM DESCRIPTION: This morning I got an email that Plesk updated itself, and mails from customers who can't access their control panel. When I try to open the panel, I just get a "connection was reset" error from the browser. I can't find any logfile that says anything useful. The only logged entry I can find when I try to access the panel is the http/302 (that is supposed to redirect me to the login page) in /usr/local/psa/admin/logs/httpsd_access_log. The browser's attempt to access the login page isn't logged anywhere in this directory or in /var/log/apache and I don't know where else to look. 'service psa status' suggests everything is up and running.
I don't expect a readymade solution here but at least a hint of where to look for an actual error message would be extremely helpful.
On a side note, I was pretty annoyed to find out I'm paying a monthly amount for a software package that destroys itself overnight, and then would have to pay extra to get a support ticket to get it fixed. So for Parallels' sake I hope this forum can be helpful.
Nice to know that that's how it updates. I have a feeling a command line update would have indicated something 'minor' going wrong where the email just said it was successful.
