Issue 'CP User Login Attempt Failed' ('Login Name': 'auriane' => '')

[nageoconcept]

Hi,

When I try to add a domain with a new customer, the new customer is not created. And impossible to assign it after ( Le pool d'IP du fournisseur du nouveau propriétaire est vide. Veuillez vous assurer que le fournisseur a au moins l'adresse IP dans le pool.")

In the log file, I have : 'CP User Login Attempt Failed' ('Login Name': 'auriane' => '')

Can you help me ?

thx a lot

 

[IgorG]

This KB article should help you - Unable to switch the subscriber for the domain: IP pool of the new owner's provider is empty

 

[nageoconcept]

Ok Thx but I don't understand, I don't have that problem on my other server.
Here, I create that Website as admin.... So why must I add that Ip adress ?

ps : It's a new fresh server, first Website on it.

thx in advance