Create a backup now doesn't work

[Mickael Salfati]

instant backup and scheduled backup doesn't work

Hi,

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk 10.2 MU4, Debian 6.0 X64

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Set a scheduled backup with "Each week" frequency and choose a day.

ACTUAL RESULT
Scheduled backup with "Each week" frequency doesn't launch backup the specific day.

EXPECTED RESULT
"Backup now" and scheduled backup functions work.

Thank you

 

[Honig]

Is there anything in logs? /opt/psa/PMM/logs/pmmcli.log
About scheduled backup. Try to run /opt/psa/admin/sbin/backupmng and then wait to specified scheduled time

 

[Mickael Salfati]

IgorG,

I edited my first post as you requested elsewhere.

Honig, thank for you response, you'll see answer to your questions in the first post of this topic

 

[IgorG]

Thank you for detailed report. I will forward it to developers for the further investigation.

 

[Sergey Prohorov]

You may use KB 1605 to get error message instead of blank page.

 

[Mickael Salfati]

You may use KB 1605 to get error message instead of blank page.

Hehe thank you, I successed to find the issue. One file BackupCreateBackupNowForm.php wasn't here. I just copied it from other install and it's Ok. It solves issue with blank page and immediate backup.

IgorG, It stay finally one issue about scheduled backup as others, I edited my first post, keep me informed