• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Question Credentials for installing/updating

llucas

llucas

Basic Pleskian
Server operating system version
Debian 11.11
Plesk version and microupdate number
Plesk Obsidian 18.0.66
Hello, good morning

After a few days of having bought a PLESK license for my server, everything was going perfectly, but today the update system asks me for a user and a password that I don't remember.

Could you tell me what it could be or how I can fix it?

It didn't happen to me before, I did it directly.

I'm attaching screenshots.

Thank you, have a good weekend. Merry Christmas!!
Luis
 

Attachments

  • 1.png
    1.png
    211.7 KB · Views: 5
  • 2.png
    2.png
    31.7 KB · Views: 5
Hello! Such behavior may happen if Plesk installer process stuck. Please try the following steps:
  1. Connect to the server via SSH
  2. Stop any existing Plesk installer process:
    # plesk installer stop
  3. Log in to Plesk GUI
  4. Open again Updates and Upgrades page going to Tools & Settings > Updates
Please let me know if the issue still persists.
 
You must log in or register to reply here.

Similar threads

llucas
Question System Updates
Replies
2
Views
533
llucas
llucas
llucas
Question login / pass plesk installer
Replies
2
Views
143
llucas
llucas
llucas
Resolved Retrieving WordPress admin credentials, please wait...
Replies
2
Views
292
llucas
llucas
llucas
Question Build a VPN server with HETZNER
Replies
5
Views
480
llucas
llucas
llucas
Question SSL certificate for a new domain
Replies
3
Views
1K
llucas
llucas
Back
Top