Question Cron Jobs not running accoring to NextCloud, after upgrade to NextCloud 30/ Hub9

[Michael.P]

Server operating system version

AlmaLinux 8.9

Plesk version and microupdate number

18.0.65

Hi, I have two servers with AlmaLinux 8.9

Plesk 18.0.65

PHP 8.3

2x NextCloud 28 no problems.
1x NextCloud 29 no problems.
1x NextCloud 30 background tasks do not work!

I put the cronjobs directly in Plesk and they run every 5 minutes without errors.

However, with NextCloud 30, I receive the message that the jobs do not run in its management settings.



In the NextCloud Forum I am not the only one with the problem under Plesk.
However, since no one there has an idea, I ask here, because it is probably connected with Plesk.

Cron Jobs not running accoring to NC, after upgrade to NC30/ Hub9

Then check your logs, if the cronjob is really run. And if yes, try to log the output, perhaps it logs an error (even though it should be similar to what you do when you manually run the script on the shell as this user).

help.nextcloud.com

I hope that someone has an idea here.

Thank you

 

[scsa20]

What do you see in the logs, though?

 

[Sebahat.hadzhi]

Hello, @Michael.P. The issue you are experiencing is not caused by Plesk, but by Nextcloud. According to their forum, the version in question is withdrawn and they are supposed to introduce a hotfix for the issues. What I can suggest is to open a support ticket with out team so they can attempt to apply a workaround on your server. To sign-in to support and open a ticket go to:

https://support.plesk.com

If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative to get support directly from Plesk:

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk