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TITLE
Custom domain name configured for autodiscovery not used for iOS QR code
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Centos 7.9
Plesk 18.0.59
PROBLEM DESCRIPTION
The URL in the QR code generated for the automatic setup of mailboxes on iOS devices does not adhere to the custom domain name configured for autodiscovery.
This causes an issue when the email is hosted on Plesk, but the website is hosted remotely. In which case the automatic setup won't work.
To circumvent this very same problem with autodiscovery there is an option is available in the Server-wide mail settings to "Specify a custom domain name for mail autodiscover". This works really well. I would assume that when a custom domain name for mail autodiscover is configured, this domain would also be used for the link in the QR code for iOS too. But unfortunately that does not seems to be the case.
STEPS TO REPRODUCE
1) Login to Plesk and navigate to Tool & Settings > Mail Server Settings. At the Mail autodiscover section, specify a custom domain name for mail autodiscover.
2) Add a domain in Plesk, create an mailbox within that domain.
3) In the list with email accounts in Plesk click the little
4) Select iOS Mail on iPhone or iPad to view the QR code an setup link
5) notice how the link does not use the custom domain name for mail autodiscover configured in step 1.
ACTUAL RESULT
Link does not adhere to the custom domain name configured for autodiscovery.
EXPECTED RESULT
Custom domain name configured for autodiscovery used for setup link.
ANY ADDITIONAL INFORMATION
(DID NOT ANSWER QUESTION)
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
Custom domain name configured for autodiscovery not used for iOS QR code
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Centos 7.9
Plesk 18.0.59
PROBLEM DESCRIPTION
The URL in the QR code generated for the automatic setup of mailboxes on iOS devices does not adhere to the custom domain name configured for autodiscovery.
This causes an issue when the email is hosted on Plesk, but the website is hosted remotely. In which case the automatic setup won't work.
To circumvent this very same problem with autodiscovery there is an option is available in the Server-wide mail settings to "Specify a custom domain name for mail autodiscover". This works really well. I would assume that when a custom domain name for mail autodiscover is configured, this domain would also be used for the link in the QR code for iOS too. But unfortunately that does not seems to be the case.
STEPS TO REPRODUCE
1) Login to Plesk and navigate to Tool & Settings > Mail Server Settings. At the Mail autodiscover section, specify a custom domain name for mail autodiscover.
2) Add a domain in Plesk, create an mailbox within that domain.
3) In the list with email accounts in Plesk click the little
i icon next to the email address to open the drawer with options to setup the email account.4) Select iOS Mail on iPhone or iPad to view the QR code an setup link
5) notice how the link does not use the custom domain name for mail autodiscover configured in step 1.
ACTUAL RESULT
Link does not adhere to the custom domain name configured for autodiscovery.
EXPECTED RESULT
Custom domain name configured for autodiscovery used for setup link.
ANY ADDITIONAL INFORMATION
(DID NOT ANSWER QUESTION)
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
Last edited:
