Customer and Business manager upgrade issues

[MattBIT]

I've been having issues with my plesk v11.0.9 upgrade, I have been using v10.4 for a while and v9 before. Each upgrade has had a similar issue and I'm unable to access/complete the Customer & Billing Manager. When I login to plesk I see: Customer and Business Manager was successfully installed but it requires additional configuration. Click here to complete the installation.

Then when I click I see plesk trying to upgrade the billing manager. This always fails:

Start upgrading process:
Updating database schema:
Upgrading database to 10.2.0-1....................................[ OK ]
Upgrading database to 10.2.1-1....................................[ OK ]
Upgrading database to 10.3.0-1....................................[ OK ]
Upgrading database to 10.4.0-1....................................[ OK ]
Upgrading database to 10.4.4-1....................................[ OK ]
Upgrading database to 11.0.0-1....................................[ OK ]
Upgrading database to 11.0.1-1....................................[ OK ]
Upgrading database to 11.0.3-1....................................[ OK ]
Upgrading database to 11.0.5-1....................................[ OK ]
Upgrading database to 11.0.7-1....................................[ OK ]
Upgrading database to 11.0.8-1....................................[ OK ]
Upgrading database to 11.0.9-1....................................[ OK ]
Clearing caches:
Clearing configuration files cache................................[ OK ]
Clearing cache of the online store translations...................[ OK ]
Clearing cache of the online store................................[ OK ]
Updating components:
Updating permissions for actions..................................[ OK ]
Checking Single Sign-On service configuration:
Checking current SSO mode.........................................[ OK ]
Checking the local Panel properties in Business Manager:
Checking the Panel administrator's credentials and access point...[ FAILED ]

ERROR: The Panel administrator's credentials or Business Manager IP address you entered are invalid. Correct the values and try again.

Error: The Panel administrator's credentials or Business Manager IP address you entered are invalid. Correct the values and try again..
The '/usr/share/plesk-billing/integration' utility was failed. All details of the problem has been stored into the '/opt/plesk-billing/lib/billing-libs/Billing/Integration/Cli/integration.crash.log' file.

I cannot seem to find an answer to this issue. I'm assuming the admin password is incorrect in the sso_config.ini file but not sure what to change.
Help would be gratefully received

Matt

 

[IgorG]

Try to enable debug logging for Customer and business manager as per http://kb.parallels.com/9300 to investigate the error:

ERROR: The Panel administrator's credentials or Business Manager IP address you entered are invalid. Correct the values and try again

From the log you can pick up a password, that is used for API requests to Plesk Panel.

=========

url->headers[0] = HTTP_AUTH_LOGIN: admin
Curl->headers[1] = HTTP_AUTH_PASSWD: *******

===========

Then temporary switch Plesk admin password to that one, and finish CBM installation. After that roll back the password in Plesk, and set the same password in Billing.
Contact Support Team if you can't do it by yourself.