Deactivating a Client Account

[HiltonT]

Hi all,

When I use(d) a CPanel hosting control panel, if I suspended a client's account, they would then see an "Account Suspended" page. In Plesk, all you get is the boring "Plesk Default - no web site has been configured" page.

An "Account Suspended" page tends to get the attention of clients a lot faster.

Any chance this can be arranged in Plesk?

 

[Whistler]

I would create a index.php file in the /home/vhosts/default htdocs directory, checking the $_SERVER['HTTP_HOST'] var for the deactivated hostname, showing a "account deactivated" version of the default index.html file.

Ie.

<?php
if ( $_SERVER['HTTP_HOST'] == 'deactivated.domain.com' )
  include 'index.deactivated.html';
else
  include 'index.noaccount.html';
?>

 

[HiltonT]

Hi Geert,

Thanks for the info, however I have done this and unfortunately the default (now "index.noaccount.html") page is still being displayed. There are no other errors.

 

[Whistler]

My examplecode was more a kind of pseudocode, it has to be a little more refined for real life use I think.

What have you written in your code, and what's the exact name of the deactivated domain?

 

[HiltonT]

Hi,

I thought that maybe Plesk put some header in deactivated domains, but obviously not.

It would be really nice if they did something similar to what CPanel does (in this situation) as this is one of the few areas where CPanel wins out in a comparison.

 

[Whistler]

Actually you could just lookit up in the PSA database... Shoulden't be to hard to do...

 

[HiltonT]

Hhmmm, that's an idea. Now to figure out how to search the database from a php script...

 

[HiltonT]

Damn, it appears that Deactivating a domain in Plesk removes it from the DNS - well, at least now I cannot any longer resolve the domain that was deactivated.

This is not right - this is FAR from what should happen with "deactivated" or "suspended" domains/accounts - they shouldn't have their domain removed from the Internet, but be redirected to an "Account Suspended - please email the Administrator" page.

The way Plesk appears to handle this is to remove the domain's ability to be found on the Internet - bad. CPanel redirects to a "suspended" page - good.

Maybe I should post this in the "Wish List" or more likely the "bugs" list.