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Debian 7.1 Error updating panel (automatic upgrade)

S

SalvadorS

Regular Pleskian
Hello,

Today in our servers with debian 7.1 we receive this error when try to update automatically (Plesk 11.5.30). We receive the error in all the servers with Debian 7.1, not in the rest of the servers:

Code: 
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: Descargando el archivo products.inf3: 100% finalizado.
Descargando el archivo plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% finalizado.
Descargando el archivo ppsmbe.inf3: 18%..39%..49%..59%..70%..80%..100% finalizado.
Descargando el archivo sitebuilder.inf3: 10%..22%..48%..61%..74%..87%..100% finalizado.
Descargando el archivo sso.inf3: 10%..37%..51%..78%..91%..100% finalizado.
Descargando el archivo setemplates.inf3: 19%..69%..100% finalizado.
Descargando el archivo pp-sitebuilder.inf3: 11%..21%..31%..40%..50%..62%..72%..81%..91%..100% finalizado.
Descargando el archivo billing.inf3: 10%..20%..31%..40%..50%..61%..70%..80%..91%..100% finalizado.
Descargando el archivo mysql.inf3: 100% finalizado.
Descargando el archivo apache.inf3: 100% finalizado.
Descargando el archivo nginx.inf3: 14%..49%..67%..85%..100% finalizado.
Comprobando los paquetes instalados... 
Descargando el archivo PSA_11.5.30/plesk-11.5.30-deb7.0-x86_64.inf3: 12%..20%..30%..41%..51%..61%..72%..80%..90%..100% finalizado.
Descargando el archivo PSA_11.5.30/plesk-patches-11.5.30-deb7.0-x86_64.inf3: 15%..32%..40%..57%..66%..74%..83%..100% finalizado.
Descargando el archivo SITEBUILDER_11.5.7/sitebuilder-11.5.7-deball-all.inf3: 100% finalizado.
Descargando el archivo BILLING_11.5.30/billing-11.5.30-deball-all.inf3: 100% finalizado.
Descargando el archivo NGINX_1.5.0/nginx-1.5.0-deb7.0-x86_64.inf3: 100% finalizado.
Registering i386 architecture support
Sincronizando los archivos de Ã*ndice de  APT de Debian...
Hit http://webmin.mirror.somersettechsolutions.co.uk sarge Release.gpg
Hit http://webmin.mirror.somersettechsolutions.co.uk sarge Release
Get:1 http://ftp.es.debian.org wheezy Release.gpg [1672 B]
Hit http://webmin.mirror.somersettechsolutions.co.uk sarge/contrib amd64 Packages
Hit http://webmin.mirror.somersettechsolutions.co.uk sarge/contrib i386 Packages
Get:2 http://ftp.es.debian.org wheezy-updates Release.gpg [836 B]
Hit http://security.debian.org wheezy/updates Release.gpg
Get:3 http://ftp.es.debian.org wheezy Release [168 kB]
Hit http://download.webmin.com sarge Release.gpg
Hit http://security.debian.org wheezy/updates Release
Ign http://autoinstall.plesk.com wheezy Release.gpg
Hit http://security.debian.org wheezy/updates/main Sources
Ign http://webmin.mirror.somersettechsolutions.co.uk sarge/contrib Translation-en
Ign http://webmin.mirror.somersettechsolutions.co.uk sarge/contrib Translation-es
Hit http://security.debian.org wheezy/updates/main amd64 Packages
Get:4 http://ftp.es.debian.org wheezy-updates Release [124 kB]
Hit http://download.webmin.com sarge Release
Hit http://security.debian.org wheezy/updates/main i386 Packages
Ign http://autoinstall.plesk.com all Release.gpg
Hit http://security.debian.org wheezy/updates/main Translation-en
Hit http://download.webmin.com sarge/contrib amd64 Packages
Get:5 http://ftp.es.debian.org wheezy/main Sources [5959 kB]
Ign http://autoinstall.plesk.com all Release.gpg
Hit http://download.webmin.com sarge/contrib i386 Packages
Ign http://autoinstall.plesk.com wheezy Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Get:6 http://ftp.es.debian.org wheezy/main amd64 Packages [5848 kB]
Ign http://autoinstall.plesk.com wheezy/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com wheezy/all i386 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all amd64 Packages/DiffIndex
Ign http://download.webmin.com sarge/contrib Translation-en
Get:7 http://ftp.es.debian.org wheezy/main i386 Packages [5866 kB]
Ign http://download.webmin.com sarge/contrib Translation-es
Ign http://autoinstall.plesk.com all/all i386 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all i386 Packages/DiffIndex
Get:8 http://ftp.es.debian.org wheezy/main Translation-en [3851 kB]
Hit http://autoinstall.plesk.com wheezy/all amd64 Packages
Hit http://autoinstall.plesk.com wheezy/all i386 Packages
Get:9 http://ftp.es.debian.org wheezy/main Translation-es [349 kB]
Get:10 http://ftp.es.debian.org wheezy-updates/main Sources [1995 B]
Get:11 http://ftp.es.debian.org wheezy-updates/main amd64 Packages/DiffIndex [229 B]
Get:12 http://ftp.es.debian.org wheezy-updates/main i386 Packages/DiffIndex [229 B]
Get:13 http://ftp.es.debian.org wheezy-updates/main Translation-en/DiffIndex [229 B]
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://autoinstall.plesk.com wheezy/all Translation-es
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://autoinstall.plesk.com all/all Translation-en
Ign http://autoinstall.plesk.com all/all Translation-es
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://autoinstall.plesk.com all/all Translation-en
Ign http://autoinstall.plesk.com all/all Translation-es
Fetched 22.2 MB in 21s (1011 kB/s)
Reading package lists...

ERROR: Not found source for system packages (release 7.1) in APT software sources configuration:
Package files:
 100 /var/lib/dpkg/status
     release a=now
 500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.7/ all/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.7/ all/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all i386 Packages
     origin autoinstall.plesk.com
 500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all amd64 Packages
     origin autoinstall.plesk.com
 500 http://ftp.es.debian.org/debian/ wheezy-updates/main Translation-en
 500 http://ftp.es.debian.org/debian/ wheezy-updates/main i386 Packages
     release o=Debian,a=stable-updates,n=wheezy-updates,l=Debian,c=main
     origin ftp.es.debian.org
 500 http://ftp.es.debian.org/debian/ wheezy-updates/main amd64 Packages
     release o=Debian,a=stable-updates,n=wheezy-updates,l=Debian,c=main
     origin ftp.es.debian.org
 500 http://security.debian.org/ wheezy/updates/main Translation-en
 500 http://security.debian.org/ wheezy/updates/main i386 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin security.debian.org
 500 http://security.debian.org/ wheezy/updates/main amd64 Packages
     release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
     origin security.debian.org
 500 http://ftp.es.debian.org/debian/ wheezy/main Translation-es
 500 http://ftp.es.debian.org/debian/ wheezy/main Translation-en
 500 http://ftp.es.debian.org/debian/ wheezy/main i386 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin ftp.es.debian.org
 500 http://ftp.es.debian.org/debian/ wheezy/main amd64 Packages
     release v=7.2,o=Debian,a=stable,n=wheezy,l=Debian,c=main
     origin ftp.es.debian.org
Pinned packages:
 
The reason why you can not install updates from the panel is that the server is running with Debian 7.1, which is currently not supported according to the "Release Notes for Parallels Plesk Panel 11.5 for Linux Systems".

http://download1.parallels.com/Ples...ls-plesk-panel-11.5-for-linux-based-os.html#3

As a temporary option to install the updates, you can use the update installation via the command line, forcibly entering the installer to use the version 7.0:

# /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base --override-os-version 7.0
 
Dear Igor,

Thanks a lot for your answer.

Why the server is updated in the past? (I have 11.5.30 MU 18)

Where can be read in the link you told me that plesk 11.5.30 is not compatible with Debian 7.1? The only words of debian I found are:

Parallels Plesk Panel 11.5 for Linux can run on the following operating systems: Debian GNU/Linux 7 (32-bit and 64-bit)

And

Support for Debian 7. Panel can be installed on Debian 7.

Also, is there any eta to add compatibility with Debian 7.1?

Wait your answers

Regards
 
Hi Igor,

I have the same issue, and I guess this is also the same as the issue described in http://forum.parallels.com/showthre...te-Panel-Not-found-source-for-system-packages ?

None of the suggested fixes in these two posts work for me.

Micro-updates to 11.5.30 worked perfectly on Debian 7.1 until #18 or #19, so I don't understand why Debian 7.1 is suddenly "unsupported". Also, since 12.10.2013, 7.2 is now the current version of Debian. Why should Plesk care if it's 7.0, 7.1 or 7.2 ? Minimum, there should be an easy mechanism from Control Panel, to override this check.

Thanks
 
Fine. Run following command and be happy:

# plesk installer --all-versions --select-product-id plesk --select-release-latest --show-components >/dev/null && plesk installer --version

You should see something like "Parallels Installer 3.16.3".
 
CPJ said:
Why should Plesk care if it's 7.0, 7.1 or 7.2 ?
Click to expand...

The issue is that you essentially have 7.1, but repositories already point to 7.2 and there are no 7.1 packages available anymore. This should be obvious from the installer output.
 
Thanks Nikolay.

Now it reports "Parallels Installer 3.16.3 (built on 2013-10-14 12:47)"

Should I wait for the daily update to see if it works, or can I run the micro-update manually ?

Will I need to do the same manual update of installer again for every future micro-update ?

Thanks again
 
CPJ said:
Should I wait for the daily update to see if it works, or can I run the micro-update manually ?
Click to expand...

Do as you want. I'd just allow autoupdate to do its work. Otherwise you may conveniently update manually via:

# plesk installer install-panel-updates

CPJ said:
Will I need to do the same manual update of installer again for every future micro-update ?
Click to expand...

No, this should fix that problem for good.

CPJ said:
Thanks again
Click to expand...

You're welcome.
 
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