Debian 7.8 Plesk 9.5 to 11.5 upgrade: Product repair failed.

[teatro]

At first I've upgraded Debian 5 with a running Plesk 9.5.4 version to Debian 7.8

Then I've tried upgrading Plesk 9.5.4 to 11.5.30 ...

Receiving a pluralitiy of errors... in the end I followed these instructions:

http://kb.odin.com/en/120061

Still receive the following error infos in the repair log file

>>>>>>>>>>>>>>>>Trying to find psa database... version is 011005030
Version is OK, no need to create psa database.
Trying to backup MySQL database... Warning: Not dumping MySQL database 'atmail' as it doesn't exist
done

....

2015-03-06T00:56:10+01:00 ERR (3) [panel]: Logging disabled: Unknown action template_reseller_update

.....

After end of upgrade for 'core' (stage 'post') following actions are registered as failed: 1013-generate_encryption_key.
===> Plesk was not upgraded completely. See installation log for details.
Trying to set up APS controller database... ERROR 1396 (HY000) at line 1: Operation CREATE USER failed for 'apsc'@'localhost'
InnoDB

....

ERROR while trying to find MySQL platform driver library
Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again
>>>>>>>>>>

Access to the panel is possible, however Domains, Contributors and Resellers don't show up but some "can't find collumns" error messages are shown...

Access to Email Accounts is not possible...

Any help, comments ideas are welcome...
Thank you in advance very much.

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.