Despite fix for PPPM-2503 FTP still stop after Plesk upgrade

[Pascal - Netenvie]

Hi,
Despite fix of update 39 FTP server still stop after update on one server.
It runs ok on others.
What do you need to diagnose that ?

 

[RuslanT]

Please provide more details - OS, Plesk and patch version, how often the issue is reproducing, xinetd status after update?

 

[Pascal - Netenvie]

Hi,

• OS: Debian 7.8
• Plesk version: 12.0.18 Update #46

This happen after every auto update of plesk.
How to see xinetd status ?

 

[RuslanT]

Hi, check if xinetd is in the processes table:

# ps afxww | grep xinetd | grep -v grep

30939 ?  Ss  0:00 /usr/sbin/xinetd -pidfile /var/run/xinetd.pid -stayalive

and how do you usually workaround this issue ?

 

[Pascal - Netenvie]

Generally after every autopudate i use this CLI command :
/etc/init.d/xinetd restart
Then it run ok.

Xinetd status is actually :
20263 ? Ss 0:00 /usr/sbin/xinetd -pidfile /var/run/xinetd.pid -stayalive

I will check it after next auto update ...

 

[Pascal - Netenvie]

Hi,
After this morning update FTP runs fine and status is :
60436 ? Ss 0:00 /usr/sbin/xinetd -pidfile /var/run/xinetd.pid -stayalive

 

[Pascal - Netenvie]

After last update on another server FTP is down again ...

• OS: Debian 7.8
• Plesk version: 12.0.18 Update #48 , last updated at June 2, 2015 06:53 AM

This command : ps afxww | grep xinetd | grep -v grep
Return nothing ...

 

[IgorG]

How it goes on after

/etc/init.d/xinetd restart

?

 

[RuslanT]

Hello,
Looks like xinetd restart work very unstable, we will try to fix it in one of nearest update.

As workaround you can try to:
1. Update xinetd with fix of https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=129086
or
2. Enable watchdog for xinetd service:
- Install Watchdog extension via Plesk installer.

# /usr/local/psa/admin/sbin/autoinstaller  --select-release-current --install-component watchdog

- Add custom watchdog config for xinetd service:

cat /usr/local/psa/etc/modules/watchdog/service.tpl.d/ftp
# FTP(xinetd)
check process xinetd_ftp with pidfile /var/run/xinetd.pid
        start program = "/etc/init.d/xinetd start"
        stop  program = "/etc/init.d/xinetd stop"
        if failed host localhost port 21 protocol ftp with timeout 25 seconds then restart

- On "Extensions > Watchdog > Services" review list of monitored services (there are no ftp service or xinetd service - they are provided by config above) and Enable watchdog monitor.