Issue DirectAdmin to Plesk Error Migrator

[xemorytr]

Server operating system version

Ubuntu 24.04.1 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.64 Update #1

Herkese merhaba

Directadmin'den Plesk panele site taşıma işlemine başlıyorum fakat hata alıyorum.

Python kaynak sunucuya dağıtılamadı
Neden: 'Directadmin' (x.x) kaynak sunucusunda 'linux None x86_64' kaynak sunucu işletim sistemi desteklenmiyor
Bu kritik bir hatadır, geçiş durduruldu.

uname -r
4.18.0-553.8.1.lve.el8.x86_64
cat /proc/version
Linux sürüm 4.18.0-553.8.1.lve.el8.x86_64 ([email protected] dlinux.com) (gcc sürüm 8.5.0 20210514 (Red Hat 8.5.0-22) (GCC)) #1 SMP Perşembe 4 Temmuz 16:24:39 UTC 2024

Important - Plesk Migrator extension / Buradaki süreç bir çözüm değildi.

 

[Sebahat.hadzhi]

Hey, @xemorytr. Could you please provide the output from the following commands on the source server:

cat /etc/redhat-release
cat /etc/*release

 

[xemorytr]

Hey, @xemorytr. Could you please provide the output from the following commands on the source server:

Hello

cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
cat /etc/*release
cat: '/etc/*release': No such file or directory
more /etc/issue
more: stat of /etc/issue failed: No such file or directory
less /etc/os-release
/etc/os-release: No such file or directory
less /etc/system-release-cpe
/etc/system-release-cpe: No such file or directory
cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
uname -r
4.18.0-553.8.1.lve.el8.x86_64
uname -mrs
Linux 4.18.0-553.8.1.lve.el8.x86_64 x86_64

 

[youvm]

Hello

cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
cat /etc/*release
cat: '/etc/*release': No such file or directory
more /etc/issue
more: stat of /etc/issue failed: No such file or directory
less /etc/os-release
/etc/os-release: No such file or directory
less /etc/system-release-cpe
/etc/system-release-cpe: No such file or directory
cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
uname -r
4.18.0-553.8.1.lve.el8.x86_64
uname -mrs
Linux 4.18.0-553.8.1.lve.el8.x86_64 x86_64

yes, I am getting the same error.Maybe this feature is not working

Preparing migration​

Failed to deploy Python on source server
Cause: Source server OS 'linux None x86_64' on the source server 'directadmin' (ipa) is not supported
That is a critical error, migration was stopped.

 

[Sebahat.hadzhi]

Thank you for the update, @xemorytr. Judging by your initial message your OS is from the Red Hat 8 family. However, as /etc/redhat-release / /etc/*-release are missing on the source server the Migrator is unable to determine the correct OS in order to install the required Python packages. All supported OSes could be confirmed in the following file on the destination Plesk server:

/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/custom/actions/deploy_migrator_python.py

If you can provide access to the source server what I can suggest is to open a ticket with our support team for further investigation. To sign-in to support and open a ticket go to https://support.plesk.com. If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative to get support directly from Plesk: https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

@youvm, if you are using AlmaLinux, please try applying the workaround described in the following article. If not, could you please confirm the exact OS of the source server?

 

[youvm]

Thank you for the update, @xemorytr. Judging by your initial message your OS is from the Red Hat 8 family. However, as /etc/redhat-release / /etc/*-release are missing on the source server the Migrator is unable to determine the correct OS in order to install the required Python packages. All supported OSes could be confirmed in the following file on the destination Plesk server:



If you can provide access to the source server what I can suggest is to open a ticket with our support team for further investigation. To sign-in to support and open a ticket go to https://support.plesk.com. If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative to get support directly from Plesk: https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

@youvm, if you are using AlmaLinux, please try applying the workaround described in the following article. If not, could you please confirm the exact OS of the source server?

counterparty server information

cat /etc/redhat-release
cat: /etc/redhat-release: No such file or directory
cat /etc/*release
cat: '/etc/*release': No such file or directory
uname -r
4.18.0-553.16.1.lve.el8.x86_64
cat /proc/version
Linux version 4.18.0-553.16.1.lve.el8.x86_64 ([email protected] udlinux.com) (gcc version 8.5.0 20210514 (Red Hat 8.5.0-22) (GCC)) #1 SMP Tue Au g 13 17:45:03 UTC 2024

 

[youvm]

The directadmin servers seem to be using the same operating system as above.

That's why the plesk migration doesn't work.

I think this indicates a problem with the plesk migration. @Bitpalast

 

[Sebahat.hadzhi]

Could you please confirm the DirectAdmin version, so we can attempt to reproduce the issue and further investigate if it is a possible bug?

 

[Bitpalast]

@youvm Thank you for tagging me, but unfortunately, the best possible advice was already given in Issue - DirectAdmin to Plesk Error Migrator . There is nothing I could add.