1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Disk quota exceeded - but its not

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Amin Taheri, Nov 23, 2011.

  1. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    Domain has overuse allowed, and has 10gb limit set on resource limits, and is only using 1gb in the entire domain directory, including log files, etc.

    When going into the domain in Plesk CP and into file manager, I try and create a folder and it gives an error.

    Besides the error message misspelling occurred, it is also happening in error as the domain has plenty of space available to it (over 9 gb) and overuse is allowed both on the domain level an on the client level. On both client and domain the user has gigs of space to spare.

    I have also tried to recalculate by running
    And that made no change.

    What is the problem here?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    It may be related to lack of free inodes but not lack of free disk space. Check it with 'df -i' command.
     
  3. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    Thanks, but unfortuantely thats not it - the file system is only at 4% used for IUse%

     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    Make sure that disk quota is not exceeded there.
     
  5. NorbertC

    NorbertC Guest

    0
     
    I found how to solve this problem, it's really easy, but it was really hard to find what's the problem :)

    chown -R "username to the plesk":psaserv httpdocs/
     
  6. Jay Versluis

    Jay Versluis Basic Pleskian

    17
    35%
    Joined:
    Nov 14, 2011
    Messages:
    99
    Likes Received:
    1
    Location:
    Miami Beach, FL
    Hi Norbert,

    I have the same problem - one of my clients is using 1.8GB of disk space, but Plesk says he's using nearly 7GB... Can't be right. Even with database usage he's not even using 2GB in total.

    How did you solve the problem then? All files in my client's httpdocs directory belong to to him, and du -sh shows me the total of 1.8GB?
     
  7. NorbertC

    NorbertC Guest

    0
     
    Hello Jay!

    When I had this problem, it was caused by the bad chown ( another plesk user had the right, to write in the folder (I don't know, how could this happened), when I changed the chown, my client could create a new folder). If I were you, I'd make a copy of your client files and database after that I'd delete your client's account and recreate it and copy everything back.

    If your problem didn't solve and you need another advice, don't hesitate to contact me by PM or email!

    Best Regards!

    Norbert Csupka
     
  8. Jay Versluis

    Jay Versluis Basic Pleskian

    17
    35%
    Joined:
    Nov 14, 2011
    Messages:
    99
    Likes Received:
    1
    Location:
    Miami Beach, FL
    Hi Norbert,

    thanks for letting me know - so basically if files in my clients account belong to another user, they count as that other user's quota, correct?

    In which case I have a different problem, but I was wondering how Plesk works out the quota for a client. Here's a screenshot of my statistics for the client in question - he's physically got 1.9GB in his /var/www/vhosts/hisdomain.com directory. Statistics says he uses a LOT of space for "other" stuff...

    Can you shed some light on this?
     

    Attached Files:

  9. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    I would have to agree - conventional wisdom would lead me to believe that if another user owned files and it didnt count those files towards this users quota, then plesk would under report his usage insted of grosly over report right?
     
  10. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    Must still say that there is not yet an answer to this question, it is still an open bug. Just one of about 100 bugs in Plesk that go unanswered and unfixed over the years.
     
Loading...