Issue DNS Issue not working.

[creedhosting]

Server operating system version

CentOS 7.9

Plesk version and microupdate number

18.0.56

Hi,
I unable to add new domain name to the Dedicated server. DNS not working. I have done all methods. Nothing is working out. Can anyone help me?
1. Changed the NS in Domain Name
2. Changed in the Plesk also.

This is so urgent. This is from more than 2 weeks, i have trying to reset Plesk Server DNS template and updating...
Domain Name: skcomm.in

 

[Raul A.]

You have a problem at your registrar.

skcomm.in doesn't have nameservers properly set at your registrat. Some registrars also require IP addresses for declared nameservers. Did you set one?

 

[creedhosting]

Dear Creedhosting Team,

Thank you for your patience. Our investigation suggests the issue stems from DNS misconfiguration.

As an unmanaged service provider, our support primarily covers maintaining physical and network infrastructure, not software or application configuration.

Although addressing DNS and domain issues is beyond our standard support scope, our team has attempted to assist where possible. For a resolution, we recommend consulting with a specialist in Plesk configuration who can provide comprehensive support.

We appreciate your understanding and apologize for any inconvenience.

Best regards,

Mohammed Al Halibi Medior Technical Support Engineer Leaseweb Deutschland GmbH

 

[Raul A.]

The Plesk DNS service looks fine to me:

$ dig skcomm.in @46.165.217.228

; <<>> DiG 9.11.36-RedHat-9.11.36-16.el8_10.2 <<>> skcomm.in @46.165.217.228
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 22049
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 5
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
; COOKIE: 9349b71850384796c4516977677641319fecd9e94ac08858 (good)
;; QUESTION SECTION:
;skcomm.in.                     IN      A

;; ANSWER SECTION:
skcomm.in.              86400   IN      A       46.165.217.228

;; AUTHORITY SECTION:
skcomm.in.              86400   IN      NS      ns4.creedhosting.com.
skcomm.in.              86400   IN      NS      ns3.creedhosting.com.
skcomm.in.              86400   IN      NS      ns1.skcomm.in.
skcomm.in.              86400   IN      NS      ns2.skcomm.in.

;; ADDITIONAL SECTION:
ns1.skcomm.in.          86400   IN      A       46.165.217.228
ns2.skcomm.in.          86400   IN      A       46.165.217.228
ns3.creedhosting.com.   86400   IN      A       46.165.217.228
ns4.creedhosting.com.   86400   IN      A       46.165.217.228

;; Query time: 17 msec
;; SERVER: 46.165.217.228#53(46.165.217.228)
;; WHEN: Thu Jan 02 07:33:05 UTC 2025
;; MSG SIZE  rcvd: 234

However, the .in tld doesn't delegate skcomm.in. to nameserves that resolve to your Plesk server.

$ dig +trace skcomm.in

; <<>> DiG 9.11.36-RedHat-9.11.36-16.el8_10.2 <<>> +trace skcomm.in
;; global options: +cmd
.                       22562   IN      NS      i.root-servers.net.
.                       22562   IN      NS      c.root-servers.net.
.                       22562   IN      NS      l.root-servers.net.
.                       22562   IN      NS      b.root-servers.net.
.                       22562   IN      NS      g.root-servers.net.
.                       22562   IN      NS      a.root-servers.net.
.                       22562   IN      NS      f.root-servers.net.
.                       22562   IN      NS      e.root-servers.net.
.                       22562   IN      NS      m.root-servers.net.
.                       22562   IN      NS      d.root-servers.net.
.                       22562   IN      NS      j.root-servers.net.
.                       22562   IN      NS      h.root-servers.net.
.                       22562   IN      NS      k.root-servers.net.
.                       22562   IN      RRSIG   NS 8 0 518400 20250113170000 20241231160000 61050 . kjl1tjyXWs99xm2L7KqqIIe7w+YMrKaETH8UeqywGfrC7jq1kAiQ8+fH zD0CAWIyrGM3j/sEApqGQZ2Su+zUASMU5qTVAFIqrUdc0jHRUlqbr86Y sM6Ffm3p0xXwmmScrOrCkz7h1BeH7r7zrfCzQc5V6rH/0mqbCbTh83VW 273XZEWdZp6RrCLn9mLQo3yc5fME85MUOlesJK9JYvyWd0LksewKyzS5 JgXAGmvhL9b7AQxk3EZgqrDV1JfG8oyPhaGy+UVWFfEiV8OOOC9abKMS XS8RdjwKWeRXsf4LRfEB9VS4KjbgK53a0kbbYRgB5+iuT3W7X/cNKXyf lCqwAA==;; Received 525 bytes from 185.149.110.28#53(185.149.110.28) in 0 ms

in.                     172800  IN      NS      ns1.registry.in.
in.                     172800  IN      NS      ns2.registry.in.
in.                     172800  IN      NS      ns3.registry.in.
in.                     172800  IN      NS      ns4.registry.in.
in.                     172800  IN      NS      ns5.registry.in.
in.                     172800  IN      NS      ns6.registry.in.
in.                     86400   IN      DS      25291 8 2 2945B61339DFA7221AD82D5C6C7E3CE4E9C2523E7754ACC8131D0EF9 4617E2F2
in.                     86400   IN      RRSIG   DS 8 1 86400 20250115050000 20250102040000 26470 . RbaZxeS4QcYybSbvEgoBtKmA5+zgEnzev3rkKolc5UBBP1cHDPBz4jxH iGnEqYVr4+elA2o0kYRqe0GpkTumtBNSd37UnHTva4fLefMUIroL+cnV ht6MDx+6uym8fpu8ekdJCJg9KqVTGhXxx9Sng9oIWC7CxG+qpByj0MpL XQ0G+Bpjvg0uI4572kRpNjMr7cg07aVVpQ7uaut05YjfRiirbB6QnHkH ug0IBCpmzTYvVBB368LWMvFRRpihj2gQ4ULXTmKgXsdaNNHw1P8mrF3u y2V5seQxZlnAy0TdX4Vr7+56qJwq/NCls7AW0FHW9IC6BkV6woC9Pst+ TnT+Ow==
;; Received 754 bytes from 2001:500:2f::f#53(f.root-servers.net) in 7 ms

in.                     900     IN      SOA     ns1.registry.in. dns.registry.in. 1735802810 1800 300 1814400 1800
in.                     900     IN      RRSIG   SOA 8 1 900 20250116072753 20250102062753 60663 in. G+bGe1DOenna87SWbbnXIT7P3QlVQCt+X6lSCAAJrela5nlig1GLpShi zEBD1UrcH/E5tmqTpoqqW2nqdEAEQRJttXD0/L1yGylrQ5U3gl8jOW+i g3kUZ7swiRz30VJGBeTLqjf6S/BkqGRh8x2SbJB/p0eIDtdvc2OtF+Lq OB6zZNnaVjiIQk/fJvJ1TqGLvStGN2T/UaburdhkmHx+ZA==
u7smslveus494o8dr4h483un5spuc1tu.in. 900 IN NSEC3 1 1 0 - U7UB8S485RVUNK2H8F23BU6LRI1GJL00 NS SOA RRSIG DNSKEY NSEC3PARAM CDS CDNSKEY TYPE65534
u7smslveus494o8dr4h483un5spuc1tu.in. 900 IN RRSIG NSEC3 8 2 900 20250111003020 20241227233852 60663 in. iwUwY8UvpB01H2bW2d3dlxMA8xgU4jSGdwT5jkjoHj31sz+fz1k4DUJg ZoiPZDfUwzhzkHLCpHq/FPKqli8qKiDLfh0G3nwhfi6PX6SAgHMz/3Qy lkmCOM5ns5kHBPeNEfTO7eOMEQ9ZY/pBQMP0Z8Efc0jvO6S0hhUrDMHM rkhxqquqOWcAviQPDRUTgN9OBMBkCih2OnfLtfvbNlaaoQ==
fiq1jsn1ls539r6knbop2qhh8n2kto6j.in. 900 IN NSEC3 1 1 0 - FIQ9GG36EDR7NMIR6JGD7A2CV1ON2Q9S NS DS RRSIG
fiq1jsn1ls539r6knbop2qhh8n2kto6j.in. 900 IN RRSIG NSEC3 8 2 900 20250110123753 20241227120943 60663 in. PI2u839Ud23dcWDdKx2sVyQDWpnNWirh0zP2Z1YYyrfqNESl0lTBn1vW 44SoMyFKQZc6mGQRMwdK6/LMKESvalIaB0NmejbL56bIuzW441pLRFe7 di2fjYYvkAhfgZRn6Gnl/44b1spQFbGIq/BnfqOBEERyWZ/z5oAtCkEp eudAUV2fyn6Bynv0VyKqTA1gCmPXqS46/3SB9sMevnGFtQ==
1m8fg9fmc163c8v52ok3t3g942vi5qgv.in. 900 IN NSEC3 1 1 0 - 1M8KI5QOC3H4DH8ONHELSVKKFV5949I6 NS DS RRSIG
1m8fg9fmc163c8v52ok3t3g942vi5qgv.in. 900 IN RRSIG NSEC3 8 2 900 20250115102035 20250101100106 60663 in. pdUO0AkMfHUYAGzJpY66Ea7X9uA2SSsCh9BuLvEs44kaq+OOuWJNLvy3 v6hzh3AgyKSZbpxSiIknrSNvqujYEt1HX5nBFZHURX4iQaS8nCIR6NLJ cg6keYL6JPS52pALXO1LsqPIpKfpsF96VHjdQKhJu4p5kOxZuaP/ds8V uRwoQ7WNmhmVIQ7DADObsa3rQtm3BjpoNtrn6mffE01gqA==
;; Received 1142 bytes from 2001:dcd:3::12#53(ns3.registry.in) in 7 ms

You should have the same nameserver records at the registrar and in the authoritative DNS zone.

 

[creedhosting]

We can't save your changes because this nameserver isn't registered. Verify your entry for accuracy and check with your DNS provider that this nameserver is registered.
ns1.creedhosting.com & ns2.creedhosting.com

 

[creedhosting]

https://www.cloudassociates.io/

This one, please check.

 

[Raul A.]

For www.cloudassociates.io, you don't have a DNS record for www.

cloudassociates.io resolves to 46.165.217.228. When you access it, you get redirected to ww.

$ curl -IL cloudassociates.io
HTTP/1.1 301 Moved Permanently
Date: Thu, 02 Jan 2025 07:58:46 GMT
Server: Apache
Location: https://www.cloudassociates.io/
Content-Type: text/html; charset=iso-8859-1

curl: (6) Could not resolve host: www.cloudassociates.io

registered. Verify your entry for accuracy and check with your DNS provider that this nameserver is registered.
ns1.creedhosting.com & ns2.creedhosting.com

Try with ns3.creedhosting.com and ns4.creedhosting.com. Those appear to be registered. Otherwise check for the name server declaration section at creedhosting.com registrat.

 

[creedhosting]

I checked all sir, ns3 & ns4 is there with domain name.

 

[Raul A.]

Ns3 and ns4 were for skcomm.in

For www.cloudassociates.io, you need to add a www CNAME record with the value cloudassociates.io in the Plesk hosted DND zone.

 

[creedhosting]

Creed Hosting.com ns1, ns2, ns3 & ns4 registered.

 

[creedhosting]

I fixed.

 

[Raul A.]

cloudassociates.io has only ns3 and ns4 at the registrar:

$ whois cloudassociates.io
Domain Name: cloudassociates.io
Registry Domain ID: ae84d461e5994d1d89847b46233faa15-DONUTS
Registrar WHOIS Server: whois.godaddy.com/
Registrar URL: http://www.godaddy.com/domains/search.aspx?ci=8990
Updated Date: 2024-12-20T11:56:41Z
Creation Date: 2021-09-23T13:22:23Z
Registry Expiry Date: 2025-09-23T13:22:23Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
[...]
Name Server: ns3.creedhosting.com
Name Server: ns4.creedhosting.com
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of WHOIS database: 2025-01-02T09:06:04Z <<<