Question DNS Issues When Using Plesk as Primary Server

[Medina]

Server operating system version

Debian 9.13

Plesk version and microupdate number

Plesk Obsidian Web Host Edition 18.0.44

Hello,

I am experiencing difficulties with DNS and am unsure whether they are due to configuration errors or specific behavior in Plesk.

I am using Plesk as the primary DNS server, and when I create a domain, the system automatically generates all the necessary records. However, after the domain is created, I receive the following message:

"The domain does not resolve, the domain name is not recognized, or it corresponds to a different IP address. To publish the website, update the DNS settings with your domain registrar or external DNS provider. Your site will be ready once the DNS changes take effect, which may take up to 24 hours."

All DNS records were created automatically by Plesk, but the domain is still not recognized. Could you clarify whether this issue is related to Plesk or if additional configuration is required on the registrar’s side?

Thank you!

 

[AYamshanov]

Hi,

Have you already purchased a domain? After purchase, on the Registrar side, have you configured the domain to point to your Plesk server?

• Putting Your Website Online

 

[Medina]

Привет,

Вы уже приобрели домен? После покупки на стороне регистратора вы построили домен так, чтобы он заказал на вашем сервере Plesk?

• Размещение вашего сайта в Интернете

Hi, I have a purchased domain, for example: testdomain.com, and when I add a subdomain (e.g. example.testdomain.com),


I get: the domain does not resolve.

 

[AYamshanov]

If you have a domain, then you need to configure it on the Registrar side, so that it points to the Plesk server. Since you avoid sharing the exact domain name, try to check how it is configured with external tools like mxtoolbox,

E.g., for testdomain.com, the link is Network Tools: DNS,IP,Email


Do you see something similar for your domain? Does it show the expected IP address(es), e.g., the IP address of your server with Plesk?

 

[Medina]

If you have a domain, then you need to configure it on the Registrar side, so that it points to the Plesk server. Since you avoid sharing the exact domain name, try to check how it is configured with external tools like mxtoolbox,

E.g., for testdomain.com, the link is Network Tools: DNS,IP,Email
View attachment 28266

Do you see something similar for your domain? Does it show the expected IP address(es), e.g., the IP address of your server with Plesk?

Now I understand what the problem was, thank you very much, you helped a lot

 

[Medina]

If you have a domain, then you need to configure it on the Registrar side, so that it points to the Plesk server. Since you avoid sharing the exact domain name, try to check how it is configured with external tools like mxtoolbox,

E.g., for testdomain.com, the link is Network Tools: DNS,IP,Email
View attachment 28266

Do you see something similar for your domain? Does it show the expected IP address(es), e.g., the IP address of your server with Plesk?

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