DNS not working for some domains

[peekz]

Hi all,

We have a problem with some domains just not resolving via BIND on some servers. Most domains are fine, but some domains just don't resolve at all. We have tried restoring defaults for the domains, disabling/enabling DNS, restarting BIND, still no luck.

How can we check for where the issue may be?

Any help appreciated

Cheers

 

[shoggy24]

Did you try using http://dnsstuff.com tools to determine where the problem lies?

 

[peekz]

Yes of course. The domains are registered and pointed to the correct nameservers. The issue is that the domain names do not resolve when doing a lookup directly on the Plesk servers themselves. The domains are not disabled in Plesk and the DNS service is enabled. We have tried restoring DNS defaults, and enabling/disabling the DNS service for the domains, nothing seems to work.

 

[OlegB]

It looks like DNS service on the domain has incorrect status value in database.
To check it try to disable the problem domain, then enable. If it does not help check dns service status in Plesk DB

in case if you have Plesk 8.2 you can use Plesk native tool to access Plesk DB

"%plesk_bin%\dbclient" --direct-sql --sql="select status from dns_zone where name='<domain_name>'"

where <domain_name> is domain name.
If status does not equal to zero change it to 0.

"%plesk_bin%\dbclient" --direct-sql --sql="update dns_zone set status = 0 where name='<domain_name>'"

then run the command

%plesk_bin%\dnsmng" update <domain_name>