Issue DNS settings not visible

[koekerd]

Hi.

I am very new to Plesk so forgive me if my question is not placed under the correct forum.

My problem: I've created a website for a customer. The customer bought the url www.socialmonday.nl. She passed me the login credentials. Now from what I can see it's Plesk Onyx 17.5.3.

After I log in I can see the control panel for all types of configuration, but: there's no 'DNS settings' button/option visible.

I tried to find info about this but what I found doesn't make much sense to me because I can not find anything called "Tools & Settings” where I should be able to activate DNS setting configuration.

So the question is simple: how can I manage the DNS settings for my customer?

Thank you in advance.

Kind regards,
Marcin.

 

[IgorG]

You need to login to Plesk as admin, then go to Permissions of domain socialmonday.nl subscription and check that permission for "DNS zone management" is enabled there.

 

[koekerd]

Thank you, I'll ask the customer if she has the admin credentials.

 

[max2334]

Hi,
I am loggedin as admin, but I cant see DNS Setting on my plesk. Using Plesk v18.0.47

 

[IgorG]

Hi,
I am loggedin as admin, but I cant see DNS Setting on my plesk. Using Plesk v18.0.47

Go to Tools&Settings in the left menu and then DNS Settings:

 

[max2334]

I can't see the DNS Setting.

 

[Kaspar]

@max2334 either no DNS service has been installed or you are running Plesk in restricted mode.

For the first check Tools & Settings and click Updated (under the Plesk header). Then click Add/Remove Components and check if Bind DNS server is installed.