Domain changes takes down ALL websites

[stevenlawlor]

Hi there

Having a major issue with our Plesk 11.0.9 which has recently started. I will try to explain the issue as much as I can.

If we add a new website, change the name of an existing one, put a site in to maintenance mode or suspend a site etc; ALL the websites on the server will return a blank page or redirect to a site on our dedicated IP. The only way we can get around it is to turn off NginX or turn it on (if its stopped), as this rebuilds the apache config and then all the sites begin to work again.

This has only begun since 2 days ago and im currently tearing my hair out trying to figure out how and why this is happening as I dont want to worry about creating a new site and taking down all the current ones.

 

[DaveKay]

What is your Apace restart interval set at?

 

[Alexey.Plotnitsky]

Hi stevenlawlor,

Try to disable Nginx and check if this helps. Please see "Making Apache a Frontend Web Server" in
http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=70837.htm

 

[stevenlawlor]

Hi

Sorry for the delay. We have disabled NginX, but still have the same issue. We can temporary fix it by running:

/usr/local/psa/admin/sbin/httpdmng --reconfigure-all

How would I find out about my Apache restart interval setting?

 

[DaveKay]

To check Apache restart interval

Log into your Plesk Panel,
Go to Tools & Settings > Server Settings.

Should be one of the top settings.

 

[stevenlawlor]

Someone has put it as 0 (Im not the only admin). Would that make a difference?

 

[Alexey.Plotnitsky]

stevenlawlor,
"Apache restart interval = 0 " means that Apache will be restarted immediately right after a website modification.

1) How many websites do you have?
2) How many websites have enabled SSL certificates?
3) Will you please attach here following log files:

/var/log/nginx/error.log
/var/log/httpd/error_log
/var/www/vhosts/DOMAIN.TLD/statistics/logs/error_log
/var/www/vhosts/DOMAIN.TLD/statistics/logs/proxy_access_log