1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

domain was created after update to Plesk Panel 9.5 can not use FTP account

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by NguyenM, May 26, 2010.

  1. NguyenM

    NguyenM Guest

    I updated Plesk 9.2.1 to 9.5.2. after update I requested and got new key for Plesk panel work normally. New domain created successful but new ftp account get following error when login:
    "530 User cannot log in, home directory inaccessible."

    All FTP accounts was of old domain was created before update still login successful but every new FTP of both new domain and old domain get same above error. I try to apply the kb 549(http://kb.odin.com/549), clear IIS cache, run Plesk Reconfigurator, check domain permission on control panel, change password, change username but ftp account can not login too.

    Please help me solve this problem.
  2. SobhanS

    SobhanS New Pleskian

    Jun 28, 2010
    Likes Received:

    I have same problem ,

    do you solve this problem ?

    please help us ....

  3. NguyenM

    NguyenM Guest

    The main reason is plesk 9.5.2 changed default folder for junction point (hard link to domain directories) but did not change Home Directory in FTP configuration. You can solve this problem by this way:
    1. Find right folder contains junction point (you can find by ftp account name in Explorer)
    2. Open IIS 7, click on FTP site and lauch FTP Management Console in IIS 6.
    3. Right click on proper FTP site (with IP used by Plesk) , choose Properties, Home Directory and change Local Path to new folder.
    4 copy all old junction point from old folder to new folder if they is lacked
    5. Restart FTP services

    After updated to 9.5.2, My Plesk Panel still have many problems: staticstic task stop working, update key failt...so tired!