domains show apache test page

[AmineB]

hi,

I have a problem with one of our servers, alla the domain gave the apache test page and now they are not accessible at all and the apache won't start.
Plesk report that there is a problem with his conf files. I tired to reconfigure (httpdmng --reconfigure-all) but i got some error messages:

file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 66
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(58): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Log), Object(Service_Agent_Transport_LocalTransaction))
#1 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(24): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction), Object(Service_Agent_Log))
#2 /usr/local/psa/admin/plib/Service/Agent.php(133): Service_Agent_Transport_Local->process('9acb7859fbd7381...', Array, Object(Service_Agent_Log))
#3 /usr/local/psa/admin/plib/Template/Writer/Apache.php(74): Service_Agent->commit()
#4 /usr/local/psa/admin/plib/Template/Configuration/Applier.php(209): Template_Writer_Apache->restart()
#5 /usr/local/psa/admin/plib/Template/Configuration/Applier.php(117): Template_Configuration_Applier->_applyConfigurationsToServiceNode(1, Array)
#6 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(1019): Template_Configuration_Applier->applyConfiguration(true)
#7 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(988): SubscriptionController->_webserverConfigurationRebuildServerwide()
#8 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): SubscriptionController->webserverConfigurationRebuildAction()
#9 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('webserverConfig...')
#10 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#11 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#12 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#13 {main}

I also tried to execute /usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair without any resulat.

have you any idea to solve this ?
thanks for help.

 

[KristianM]

Hi,

two things to do:

1.) # /usr/local/psa/admin/sbin/httpdmng --reconfigure-all

See if that works.

2. If it does not, try and restart your Apache manually. If it fails have a look at the error.log and paste the output here.

Regards,
Kristian

 

[AmineB]

Hi,

thanks for your assistance.

the httpdmng --reconfigure-all gives this error :
Execution failed.
Command: httpdmng
Arguments: Array
(
[0] => --reconfigure-domains
[1] => technicalpreview.net,phpmyadmin.technicalpreview.net,reservit.technicalpreview.net,siway-reservit.technicalpreview.net,southerntracks.technicalpreview.net,bestwestern-dev.technicalpreview.net,intranet-promessa.technicalpreview.net,bestwestern-rh.technicalpreview.net,bestwestern-seminaires.technicalpreview.net,best-restaurantes.technicalpreview.net,ctrust.technicalpreview.net,caor.technicalpreview.net,medz.technicalpreview.net,julprive.technicalpreview.net,julpub.technicalpreview.net,salarie.technicalpreview.net,bwjapancurrent.technicalpreview.net,victoire-p.technicalpreview.net,bwhoteldemo.technicalpreview.net,hotel-demo.technicalpreview.net,monitoring.technicalpreview.net,salmouni.technicalpreview.net,crmpromessa.technicalpreview.net,videojs.technicalpreview.net,bwdcno.technicalpreview.net,la-ballue.technicalpreview.net,bwdcie.technicalpreview.net,bwdcse.technicalpreview.net,bwdctr.technicalpreview.net,bwdcru.technicalpreview.net,bwdcbr.technicalpreview.net,bwdcdk.technicalpreview.net,bwdcfi.technicalpreview.net,bestwestern.fr,recrutement.bestwestern.fr,ctg-backup.net,bestwestern-miles.fr,bestwestern-mobile.mobi,fes-shore.com,medz-sourcing.com,mediabw.com,bestwestern-mobi.fr,akeeba-backup.com,casanearshore.com,technopolis.ma,southern-tracks.com,hotel-demo-2.com,sw-network.net,tanganyika.sw-network.net,deepdive.sw-network.net,ebrochure.sw-network.net,bwdcnl.sw-network.net,chateauform.sw-network.net,pre-xeester.sw-network.net,blogf.sw-network.net,hotelimperial.sw-network.net,promessa.sw-network.net,lysor.sw-network.net,bw-rewards.sw-network.net,bwdcnl-mobi.sw-network.net,argos.sw-network.net,medz.sw-network.net,marocagroindustrie.sw-network.net,emines.sw-network.net,nouveau-depart.sw-network.net,argos-travel.sw-network.net,argos-mapper.sw-network.net,bw-epinal.sw-network.net,bw-cotonou.sw-network.net,coffre-sec.sw-network.net,salesforce.sw-network.net,siway-storage.net,bestwestern-miles-v2.fr
)

Details: 2014-03-14T11:53:16+01:00 ERR (3) [util_exec]: proc_close() failed
2014-03-14T11:53:26+01:00 ERR (3) [panel]: Apache config (13947943870.93093600) generation failed: Template_Exception: Can not restart web server: Service /etc/init.d/httpd failed to start
Service /etc/init.d/httpd failed to start

file: /usr/local/psa/admin/plib/Service/Driver/Web/Server/Apache.php
line: 100
code: 0
Can not restart web server: Service /etc/init.d/httpd failed to start
Service /etc/init.d/httpd failed to start

I also tried to start apache manually but still not works. the /var/log/httpd/error_log show those errors but the time of excetting the apache startint don't match those errors :

[Fri Mar 14 10:59:50 2014] [notice] Apache/2.2.24 (Unix) DAV/2 mod_fcgid/2.3.9 mod_jk/1.2.37 mod_python/3.2.8 Python/2.4.3 mod_ssl/2.2.24 OpenSSL/0.9.8y mod_perl/2.0.4 Perl/v5.8.8 configured -- resuming normal operations
[Fri Mar 14 11:00:01 2014] [error] [client 127.0.0.1] File does not exist: /var/www/html/ovh-status
[Fri Mar 14 11:00:01 2014] [error] [client 127.0.0.1] File does not exist: /var/www/html/ovh-status
[Fri Mar 14 11:01:33 2014] [notice] caught SIGTERM, shutting down
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs
(2)No such file or directory: httpd: could not open error log file /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log.
Unable to open logs


Amine

 

[AmineB]

I also tried the generation via Plesk panel, I received a mail with this error :

Unable to generate the web server configuration file on the host <technicalpreview.net> because of the following errors:

Template_Exception: Can not restart web server: Service /etc/init.d/httpd failed to start Service /etc/init.d/httpd failed to start

file: /usr/local/psa/admin/plib/Service/Driver/Web/Server/Apache.php
line: 100
code: 0

Please resolve the errors in web server configuration templates and generate the file again.

 

[KristianM]

Hi,

could you still check if the following file is there?
/var/www/vhosts/system/salesforce.sw-network.net/logs/error_log

If it's not, please do create it with "touch /var/www/vhosts/system/salesforce.sw-network.net/logs/error_log"

Then retry to start your Apache.

Please give Feedback of what your error.log shows then.

Thanks
Kristian

 

[AmineB]

Hi,

I created the file and the log folder and it works .

thanks a lot for your help.

 

[KristianM]

Hi,

you are very welcome.
You should however check why the folder was no longer existant.
Did you maybe delete it by mistake? Or did you try to delete the subscription?

Regards,
Kristian

 

[AmineB]

Hi,

At all, but the subscription was created recently. maybe a bug of plesk.

Regar