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Double trouble ??

Discussion in 'Plesk for Windows - 8.x and Older' started by cVarz, Oct 2, 2004.

  1. cVarz

    cVarz Guest

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    Hello,

    I recently added another domain and for the first time I am having a problem and can not seem to narrow down what it is.

    I created a new site under a new client.
    I went through all the normal steps and sent the client his info.

    He can't access his URL, it just gives the message:

    " This is the default home page for Plesk. Either the domain is not confgiured......."

    But when I preview his site though Plesk, it shows this >>

    www.newdomain.com/newdomain.com

    Replace newdomain with his domain name.

    So I decided to type that URL in my browser and low and behold his site came up.

    I checked in Vhosts and IIS for a duplicate account or subfolder/domain and nothing. It looks like every other account - Identical.

    Any ideas on what this might be?

    I rebooted Plesk and the server twice - so it's not a reboot issue.

    I also deleted his account two times as well and recreated it. Stil the same problem.
     
  2. jaytee

    jaytee Guest

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    Please contact Plesk support so we can investigate what is going on.
     
  3. cVarz

    cVarz Guest

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    I contacted support before I posted this and I still have not recieved a reply.

    So, maybe you can ask someone on your end to contact me?

    tighten AT fiberfrag.com
     
  4. Plesk Support

    Plesk Support Guest

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    Hello,

    I tried to find any tickets that were opened from your email. Could you please remind ticket number that you opened or describe where you have asked for support?
     
  5. cVarz

    cVarz Guest

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    I went to your contact page and grabed the below e-mail address:

    info@sw-soft.com

    What I wrote was identical to my initial post in this thread.

    So, do you have any idea what might cause this?

    I purchased (not leased) a 30 domain license for 6.5 and I had put that on server 2000 a few months back. To keep a long and very painfull story short, I had to upgrade my server to 2003 and Plesk to vs 7.0 as the original Windows release was a disaster and it took me longer to set up a client with Plesk then through IIS (which was bad and defeated the purpose).

    Server specs:
    Dual Xeon 2.8 CPU's
    Server 2003
    2 GIGs DDR ECC memory
    Dual 10k RPM SCSI drives

    Usage:
    Web server for a few friends and clients and also to host various voice comm solutions (the ladder not through Plesk)

    Any help would be appreciated.

    e-mail: tighen AT fiberfrag.com
     
  6. Plesk Support

    Plesk Support Guest

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    cVarz,

    I opened support ticket yesterday and sill not received any answer from you. Please respond?
     
  7. cVarz

    cVarz Guest

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    I received no notification of a support ticket filled on my behalf. Is there a link you can provide ?

    My support issue is listed in this thread, can you not resolve issue through your support forums?
     
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