drweb errors

[Coleen]

Opened up my email this morning and my Plesk admin email account had hundreds of emails in it saying that drweb had found a virus.

I have the following errors in drcom.log:

[11/03/05 08:09:12 000006f0] ScanMail: [email protected], [email protected], File=C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\tre\Inbox\7D74AC5C958245DAADBE127C1D3915.MAI
[11/03/05 08:09:12 000006f0] C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\tre\Inbox\7D74AC5C958245DAADBE127C1D3915.MAI - fatal error
[11/03/05 08:09:12 000006f0] C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\tre\Inbox\7D74AC5C958245DAADBE127C1D3915.MAI - errors detected while checking
[11/03/05 08:09:12 000006e8] Service stopped
[11/03/05 08:09:15 00000760] DrWebMail: run as service
[11/03/05 08:09:15 00000bec] DrWeb ScanMail Service started
[11/03/05 08:09:15 00000bec] Key file isn't found. Trying to get evaluation e-mails list.
[11/03/05 08:09:16 00000bc8] ScanMail: [email protected], [email protected], File=C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\johnhunter\Inbox\6A17BFD5DB4A4EF283FE6418CF4893.MAI
[11/03/05 08:09:17 00000bec] These e-mails will be checked: [email protected], [email protected]
[11/03/05 08:09:17 00000bec] Loading engine...
[11/03/05 08:09:17 00000bec] Engine version do not match to shell version. Aborting
[11/03/05 08:09:17 00000bec] Unloading engine (#1)...
[11/03/05 08:09:17 00000bec] Engine (#1) unloaded
[11/03/05 08:09:17 00000bec] Cannot load Dr.Web engine from "C:\Program Files\SWsoft\Plesk\DrWeb\" or virus bases from "C:\Program Files\SWsoft\Plesk\DrWeb\"
[11/03/05 08:09:17 00000bec] drweb_scan_init() failed.
[11/03/05 08:09:17 00000bc8] C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\tre\Inbox\6A17BFD5DB4A4EF283FE6418CF4893.MAI - fatal error
[11/03/05 08:09:17 00000bc8] C:\Program Files\SWsoft\Plesk\Mail Servers\Mail Enable\POSTOFFICES\gtsinc.us\MAILROOT\tre\Inbox\6A17BFD5DB4A4EF283FE6418CF4893.MAI - errors detected while checking

Can someone help me?
Thanks, Coleen

 

[Gris@]

It is a bug of Dr.Web. To solve it you should update it twice.

 

[Coleen]

This may be a dumb question, but how do I update it. Do I update it through Plesk? Or do I download it from the Dr. Web website?

Thanks,
Coleen

 

[dynaweb]

Originally posted by Gris
It is a bug of Dr.Web. To solve it you should update it twice.

What exactly do you mean by this? Can you please clarify?