Question Email filters: forward message based on subject

[andrecab93]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

Version 18.0.58

Hello, I need to create some rules in which the subject or sender of a certain email has to be sent to another email.

For example:

Email A receives an email with the subject XPTO, I want that email not to go into email A and be forwarded to email B

Is this possible?

Thank you

 

[Kaspar]

You can probably setup such a filter rule in Roundcube.

 

[andrecab93]

You can probably setup such a filter rule in Roundcube.

I've already tried this, but the message doesn't go through and isn't forwarded to B's email address either.

 

[Kaspar]

I've already tried this, but the message doesn't go through and isn't forwarded to B's email address either.

It should. What exact filter rules are you using in Roundcube?

 

[andrecab93]

Deveria. Quais regras de filtro exatas você está usando no Roundcube?

 

[Kaspar]

I've already tried this, but the message doesn't go through and isn't forwarded to B's email address either.

Is the mail successfully received in the mailbox of email A?

The email filter rule looks good to me. Did you check the mail log in Plesk (Tools & Settings > Log Browser) to see if there is anything logged about the forwarded mail?

 

[andrecab93]

Is the mail successfully received in the mailbox of email A?

The email filter rule looks good to me. Did you check the mail log in Plesk (Tools & Settings > Log Browser) to see if there is anything logged about the forwarded mail?

Yes, it's active, can I send it privately?

 

[andrecab93]

Gmail has detected that this message is likely 550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this 550-5.7.1 message has been blocked. For more information, go to 550 5.7.1 Why has Gmail blocked my messages? - Gmail Help q7-20020adff787000000b0033740b1ae2bsi844625wrp.163 - gsmtp (in reply to end of DATA command))

 

[Kaspar]

That means that Gmail is rejecting the message. I can't tell why that is exactly. Based on this post I suspect that forwarding (redirecting) email with Roundcube rules has the drawback of not using SRS. Which maybe is why Gmail is rejecting the message. But it could be something else too. Unfortunately I don't have an alternative solution for you.