Question email forwarding

[Helge]

Morning.
On Plesk Onyx 17.0.17 on user turned on email forwarding for a few days (the mail was forwarded to an account on same domain)
After a few days, he turned off email forwarding (I have double checked it's off) but he still gets mail forwarded.
I'm a totally amateur (that’s why I use Plesk to make things simple). I can connect with SSH, but what to do and what to look for is totally above my head.
I hope a helpful person would find some minutes to give me some hints about where to go so I can delete the forwarding setting.

Thanks for any help

 

[Bitpalast]

There are at least two places where email forwarding can be defined. One is the forwarding list box on the email forwarding page where the user can add one or many addresses to forward incoming mails to. The other one is the catch-all forwarding for mail that do not match a specific email address. If the user still gets email forwarded, checked these two locations. One of them will still have the forwarding configuration. There should not be any need to apply tweaks on the console level.