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I have just migrated a plesk server which is CentOS6/Plesk 11.5 to CentOS6/Plesk 12.5,
and new server itself is running great, running website and manage mails with roundcube.
However, as I wrote at title, problem happens when end users try to check email with Windows7/Outlook2010.
Users they can't see folders and emails with Imap, nor cannot download mails with POP3 setting.
Those problems didn't happen on our old server but happening on new server.
I found a KB https://kb.plesk.com/en/121363 however this is for Plesk 11.5 and Outlook 2013, which
does not meet to my clients' environment.
I found that problem happens if I use Outlook 2016 and the KB helps to resolve issue but as above,
my clients using older version of OUTLOOK.
Please share any idea if anybody had solved such problems.
Thank you.
I have just migrated a plesk server which is CentOS6/Plesk 11.5 to CentOS6/Plesk 12.5,
and new server itself is running great, running website and manage mails with roundcube.
However, as I wrote at title, problem happens when end users try to check email with Windows7/Outlook2010.
Users they can't see folders and emails with Imap, nor cannot download mails with POP3 setting.
Those problems didn't happen on our old server but happening on new server.
I found a KB https://kb.plesk.com/en/121363 however this is for Plesk 11.5 and Outlook 2013, which
does not meet to my clients' environment.
I found that problem happens if I use Outlook 2016 and the KB helps to resolve issue but as above,
my clients using older version of OUTLOOK.
Please share any idea if anybody had solved such problems.
Thank you.
