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email queue

Discussion in 'Plesk for Linux - 8.x and Older' started by jbleland, Jan 29, 2007.

  1. jbleland

    jbleland Guest

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    I am having a problem with emails getting stuck in the queue for up to a week at a time before a message bounces back from the mailer daemeon saying the the recipient cannot be reached. It shouldn't take this long. I've got customers who are not very happy. Help, what can I do?
     
  2. rohans

    rohans Guest

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    I am having a similar problem. The emails are legitimate but they get stuck in the mail queue. Why is this and how do I fix it?

    Thankx for any help. It has been a nightmare so far.
     
  3. ClausVB

    ClausVB Guest

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    IMHO this is (sometimes) normal behavior. Your mailserver should try to deliver a mail three or four days.

    Greylisting for example refuses the first delivery if the triplet (sender, IP, recipient) is not known.

    If a mail-relay is down for a few hours, your mailserver has to try again.

    AOL sometimes is a problem. It does not tell you: "Not found" and sends the MAILOR DAEMON back to you ... no, my mail-relay says:

    After five days: "schnuff.di.wuff@aol.com ... finally given up", which means: "This recipient does not seem to exist."

    There is nothing you can do about it. On the other hand ... you could reduce the number of attempts (max. 2 days), but this is not recommended, because a mail-relay could be unreachable (e.g. weekend).

    Regards,
    Claus
     
  4. jbleland

    jbleland Guest

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    I have noticed that it usually does that to aol accounts but it does it to others as well. Anyone else have any helpful ideas?
     
  5. rohans

    rohans Guest

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    How can I find out the cause/reason why the mail is not leaving the mail queue?

    Also, how do I see the value for the next attemp or change it from what it is to 2 days?

    If it is the receipient's domain that has teh problem, how do i check this?

    I am running Plesk 8.0.1
     
  6. merlin@

    merlin@ Guest

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    I too am seeing a similar problem between my Plesk server and one (but not the other) of my other shared hosting accounts.

    Emails in both directions would stall for 4 days then bounce. Both accounts have no apparent trouble sending/receiving with other hosts

    My shared hosting provider couldn't find the cause so moved my shared account to another of their servers. In principle it shouldn't have made a difference but it has, and now emails can be exchanged with the Plesk server with a problem.

    Moving my shared account has only bypassed the problem so am interested if/when the root cause for this thread is found.
     
  7. jbleland

    jbleland Guest

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    I guess there is nobody that can help us on this one. I just don't buy it that it is normal. It never happend to me before when I had shared hosting!
     
  8. merlin@

    merlin@ Guest

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    I agree.

    In my case each host can send/receive to other MTAs without any trouble, just something about the combination means they won't talk to each other!
     
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