Facebook
Twitter
S
SpidermonBob
Guest
New Debian Server w/ Plesk Installation by SWsoft Technical Support Engineer
Thu, 07 apx 2AM -- Server Stopped Working after Failed upgrade to 8.1
Thu, 07 Dec 2006 00:17:02 +0600
I filed Trouble Ticket SWsoft #238646
Response:...
Thu, 07 Dec 2006 03:10:30 +0600
This situation have been checked and resolved. Plesk have been upgraded to version 8.1.0. There were some unresolved dependencies ............. Plesk have been upgraded. I have checked Plesk 8.1 and it seems everything looks fine.
My Note: The problem is SMTP Server (QMail) is still down as per Services Management screen. and Email is not working. However 8.1 is officially installed.
I sent notice to plesk-support
Thu, 7 Dec 2006 10:05:02 -0500 that the real problem was not fixed.
I also opened a second trouble ticket specifically for the SMTP server problem because the reap problem was not the inability to upgrade but the problem that resulted.
... since that time I have made numerous attempts to contact various people at SWsoft but as of now my clients can not send or receive email. In the last 24 hours I sent two emails to follow up on the last contact I have had concerning the problem. The following suggestions were attempted but neither solved the problem.
Sat, 09 Dec 2006 12:19:29 +0600
Hello,
You have 'inetutils-inetd' package installed. Plesk does not support it natively and thus normally it should not start at all.
But it is functional due to stale '/etc/init.d/inetd' file; because Plesk supports only 'netkit-inetd' and 'xinetd' packages on Debian it suppose that you have 'netkit-inetd' package installed:
# ls -l /etc/init.d/inetd
-rwxr-xr-x 1 root root 1764 2004-10-24 12:28 /etc/init.d/inetd
# dpkg -S /etc/init.d/inetd
netkit-inetd: /etc/init.d/inetd
And thus Plesk tries to do '/etc/init.d/inetd restart' to manage inetd. But this has no sense for inetutils-inetd.
So there are two ways to resolve your issue:
1) deinstall 'inetutils-inetd' package and install 'netkit-inetd' package back (since 'netkit-inetd' is a 'functionality' either, you may need to do it via 'aptitude' program);
2) remove stale '/etc/init.d/inetd' file and make a symbolic link to allow Plesk manage inetutils-inetd:
# rm -f /etc/init.d/inetd
# ln -s inetutils-inetd /etc/init.d/inetd
This should help. Please decide which way you can do it and let us know if there is something unclear left.
------------------------------
My Note: Right now one thing is clear the server still does not work & my customers can not send or receive Email. What is unclear is when will someone realize that having a server down is a serious issue & take care of the problem.
I am sorry for the rant, but I apparently have no other options.
Any or all suggestions would be helpful.
Thu, 07 apx 2AM -- Server Stopped Working after Failed upgrade to 8.1
Thu, 07 Dec 2006 00:17:02 +0600
I filed Trouble Ticket SWsoft #238646
Response:...
Thu, 07 Dec 2006 03:10:30 +0600
This situation have been checked and resolved. Plesk have been upgraded to version 8.1.0. There were some unresolved dependencies ............. Plesk have been upgraded. I have checked Plesk 8.1 and it seems everything looks fine.
My Note: The problem is SMTP Server (QMail) is still down as per Services Management screen. and Email is not working. However 8.1 is officially installed.
I sent notice to plesk-support
Thu, 7 Dec 2006 10:05:02 -0500 that the real problem was not fixed.
I also opened a second trouble ticket specifically for the SMTP server problem because the reap problem was not the inability to upgrade but the problem that resulted.
... since that time I have made numerous attempts to contact various people at SWsoft but as of now my clients can not send or receive email. In the last 24 hours I sent two emails to follow up on the last contact I have had concerning the problem. The following suggestions were attempted but neither solved the problem.
Sat, 09 Dec 2006 12:19:29 +0600
Hello,
You have 'inetutils-inetd' package installed. Plesk does not support it natively and thus normally it should not start at all.
But it is functional due to stale '/etc/init.d/inetd' file; because Plesk supports only 'netkit-inetd' and 'xinetd' packages on Debian it suppose that you have 'netkit-inetd' package installed:
# ls -l /etc/init.d/inetd
-rwxr-xr-x 1 root root 1764 2004-10-24 12:28 /etc/init.d/inetd
# dpkg -S /etc/init.d/inetd
netkit-inetd: /etc/init.d/inetd
And thus Plesk tries to do '/etc/init.d/inetd restart' to manage inetd. But this has no sense for inetutils-inetd.
So there are two ways to resolve your issue:
1) deinstall 'inetutils-inetd' package and install 'netkit-inetd' package back (since 'netkit-inetd' is a 'functionality' either, you may need to do it via 'aptitude' program);
2) remove stale '/etc/init.d/inetd' file and make a symbolic link to allow Plesk manage inetutils-inetd:
# rm -f /etc/init.d/inetd
# ln -s inetutils-inetd /etc/init.d/inetd
This should help. Please decide which way you can do it and let us know if there is something unclear left.
------------------------------
My Note: Right now one thing is clear the server still does not work & my customers can not send or receive Email. What is unclear is when will someone realize that having a server down is a serious issue & take care of the problem.
I am sorry for the rant, but I apparently have no other options.
Any or all suggestions would be helpful.
