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Email vs. Phone Support

Discussion in 'Plesk for Windows - 8.x and Older' started by chuck.boyer, Jan 28, 2005.

  1. chuck.boyer

    chuck.boyer Guest

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    We are considering upgrading our email support contract to a phone support contract. Does anyone out there have opinions on the change? Is it worth the extra money? I'm currently not pleased with the response time when I submit a trouble ticket through their email system.

    Thanks.
     
  2. cyberrobin

    cyberrobin Guest

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    Calling will be harder when you live outside the USA, like me, The Netherlands.
     
  3. chuck.boyer

    chuck.boyer Guest

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    Fortunately we are located just outside of Washington, DC. Many think we are in Austria when they see the Vienna in my profile. :)

    Ironically enough I live within a 5 min drive of SW-Soft headquarters, but I can't get them to resopond quickly to an email. :(
     
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