• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Issue Emails stuck on queue.

Rumesh Dananjaya

New Pleskian
Emails receiving, but not sending. Stuck on queue.
This is my maillog.

Jul 26 16:45:30 s19483402 postfix/smtpd[17942]: connect from unknown[103.231.139.130]
Jul 26 16:45:32 s19483402 plesk_saslauthd[17943]: No such user '[email protected]' in mail authorization database
Jul 26 16:45:32 s19483402 plesk_saslauthd[17943]: failed mail authenticatication attempt for user '[email protected]' (password len=10)
Jul 26 16:45:32 s19483402 postfix/smtpd[17938]: warning: unknown[103.231.139.5]: SASL LOGIN authentication failed: authentication failure
Jul 26 16:45:32 s19483402 plesk_saslauthd[17943]: No such user '[email protected]-server.com' in mail authorization database
Jul 26 16:45:32 s19483402 plesk_saslauthd[17943]: failed mail authenticatication attempt for user '[email protected]-server.com' (password len=10)
Jul 26 16:45:32 s19483402 postfix/smtpd[17927]: warning: unknown[185.137.111.200]: SASL LOGIN authentication failed: authentication failure
Jul 26 16:45:33 s19483402 postfix/smtpd[17938]: disconnect from unknown[103.231.139.5]
Jul 26 16:45:34 s19483402 postfix/smtpd[17927]: disconnect from unknown[185.137.111.200]
Jul 26 16:45:34 s19483402 plesk_saslauthd[17943]: No such user '[email protected]' in mail authorization database
Jul 26 16:45:34 s19483402 plesk_saslauthd[17943]: failed mail authenticatication attempt for user '[email protected]' (password len=6)
Jul 26 16:45:34 s19483402 postfix/smtpd[17942]: warning: unknown[103.231.139.130]: SASL LOGIN authentication failed: authentication failure
Jul 26 16:45:34 s19483402 postfix/smtpd[17942]: disconnect from unknown[103.231.139.130]
 
There is nothing in the maillog above that would explain why is your outgoing mail stuck.

How many messages are in the queue at the moment? Is such a number of messages normal for your server? Is the number rising, and if it is, at a normal rate or..?

Did you try restarting postfix? Any errors regarding postfix in the logs?

Have any changes been made to the server's configuration recently?
 
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