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Nuno Mendes
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I updated Plesk for Windows 8.1.1 to 8.2.0, went to "Components Management", did a refresh and noticed that I still had SpamAssassin 3.1.1 and and Horde IMP H3 (4.1.3) there instead of the SpamAssassin 3.1.8 and Horde IMP H3 (4.1.4) versions that are on the release notes (all others components had the expected versions).
So I went to "add and remove programs" control panel, selected "Plesk 8.2 for Microsoft Windows" and clicked "edit"->"modify" and removed both "WebMail Client" and "SpamAssassin" and preceded and they were removed.
Then I did the same to reinstall both components again but only the "WebMail Client" was sucessfully installed. When it tries to reinstall SpamAssassin it gives an error message: "Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of it's required products. Contact your technical support group".
Than I run the installer with this:
msiexec.exe /i "C:\Program Files\SWsoft\Install\070705.17\plesk_8.2.0_build070705.17.msi" REINSTALLMODE=vomus /l*v plesk_8.2.0_build070705.17.log
so I can have a log of what is happening and the error on the log is:
******* Product: C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
******* Action:
******* CommandLine: **********
MSI (s) (C4:34) [12:42:51:234]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (C4:34) [12:42:51:421]: File will have security applied from OpCode.
MSI (c) (6C:A4) [12:42:51:500]: Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (C4:34) [12:42:52:234]: End dialog not enabled
MSI (s) (C4:34) [12:42:52:234]: Original package ==> C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
MSI (s) (C4:34) [12:42:52:234]: Package we're running from ==> C:\WINDOWS\Installer\958395.msi
MSI (s) (C4:34) [12:42:52:250]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'.
MSI (s) (C4:34) [12:42:52:250]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisablePatch' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (C4:34) [12:42:52:281]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'.
MSI (s) (C4:34) [12:42:52:281]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C4:34) [12:42:52:281]: Transforms are not secure.
MSI (s) (C4:34) [12:42:52:281]: Command Line: INSTALLDIR=C:\Program Files\SWsoft\Plesk\Additional\SpamAssassin\ ARPSYSTEMCOMPONENT=1 ADDDEFAULT=ALL ALLUSERS=1 SKIPCONFIG= DOMAKEFILE=remake PERLDIR=C:\PROGRA~1\SWsoft\Plesk\ADDITI~1\Perl\ PARENTMSI=C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{36404E36-8E76-4BC9-B2E1-92BB28F59137}'.
MSI (s) (C4:34) [12:42:52:281]: Product Code passed to Engine.Initialize: ''
MSI (s) (C4:34) [12:42:52:281]: Product Code from property table before transforms: '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'
MSI (s) (C4:34) [12:42:52:281]: Product Code from property table after transforms: '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'
MSI (s) (C4:34) [12:42:52:281]: Product registered: entering maintenance mode
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}
MSI (s) (C4:B8) [12:42:52:296]: Note: 1: 1713 2: Plesk 8.2 for Microsoft Windows 3: 1638
DEBUG: Error 2888: Executing the Binary view failed
Internal Error 2888. Binary
Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1638.
MSI (s) (C4:B8) [12:45:07:796]: Product: Plesk 8.2 for Microsoft Windows -- Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1638.
How can I solve this problem? Thank you!
Nuno Mendes
So I went to "add and remove programs" control panel, selected "Plesk 8.2 for Microsoft Windows" and clicked "edit"->"modify" and removed both "WebMail Client" and "SpamAssassin" and preceded and they were removed.
Then I did the same to reinstall both components again but only the "WebMail Client" was sucessfully installed. When it tries to reinstall SpamAssassin it gives an error message: "Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of it's required products. Contact your technical support group".
Than I run the installer with this:
msiexec.exe /i "C:\Program Files\SWsoft\Install\070705.17\plesk_8.2.0_build070705.17.msi" REINSTALLMODE=vomus /l*v plesk_8.2.0_build070705.17.log
so I can have a log of what is happening and the error on the log is:
******* Product: C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
******* Action:
******* CommandLine: **********
MSI (s) (C4:34) [12:42:51:234]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (C4:34) [12:42:51:421]: File will have security applied from OpCode.
MSI (c) (6C:A4) [12:42:51:500]: Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (C4:34) [12:42:52:234]: End dialog not enabled
MSI (s) (C4:34) [12:42:52:234]: Original package ==> C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
MSI (s) (C4:34) [12:42:52:234]: Package we're running from ==> C:\WINDOWS\Installer\958395.msi
MSI (s) (C4:34) [12:42:52:250]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'.
MSI (s) (C4:34) [12:42:52:250]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisablePatch' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (C4:34) [12:42:52:281]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (C4:34) [12:42:52:281]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'.
MSI (s) (C4:34) [12:42:52:281]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C4:34) [12:42:52:281]: Transforms are not secure.
MSI (s) (C4:34) [12:42:52:281]: Command Line: INSTALLDIR=C:\Program Files\SWsoft\Plesk\Additional\SpamAssassin\ ARPSYSTEMCOMPONENT=1 ADDDEFAULT=ALL ALLUSERS=1 SKIPCONFIG= DOMAKEFILE=remake PERLDIR=C:\PROGRA~1\SWsoft\Plesk\ADDITI~1\Perl\ PARENTMSI=C:\Program Files\SWsoft\Install\070705.17\SpamAssassin.msi
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{36404E36-8E76-4BC9-B2E1-92BB28F59137}'.
MSI (s) (C4:34) [12:42:52:281]: Product Code passed to Engine.Initialize: ''
MSI (s) (C4:34) [12:42:52:281]: Product Code from property table before transforms: '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'
MSI (s) (C4:34) [12:42:52:281]: Product Code from property table after transforms: '{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}'
MSI (s) (C4:34) [12:42:52:281]: Product registered: entering maintenance mode
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (C4:34) [12:42:52:281]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{A7D42E0B-57E2-4AE3-9036-2DDFD39312D9}
MSI (s) (C4:B8) [12:42:52:296]: Note: 1: 1713 2: Plesk 8.2 for Microsoft Windows 3: 1638
DEBUG: Error 2888: Executing the Binary view failed
Internal Error 2888. Binary
Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1638.
MSI (s) (C4:B8) [12:45:07:796]: Product: Plesk 8.2 for Microsoft Windows -- Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1638.
How can I solve this problem? Thank you!
Nuno Mendes
